Managing Client Expectations: Preparing for the Not-So-Perfect Customer

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I saw this article on CEPro.com and thought you might be interested. Managing Client Expectations: Preparing for the Not-So-Perfect Customer It would be great if every client were the perfect client: their expectations were clear and never changed, they allowed us to do our job our way and deliver the system that they asked for, and they always paid up on time. http://www.cepro.com/article/managing_client_expectations_preparing_for_the_not_so_perfect_customer/K332/