CE Pro of the Week: Ashley Morelli, System 7
How would you use Twitter to describe what your company does (140 character limit)?
I would use the recent reference we got from a renowned architect we work with who called us the only integration company they have worked with who thinks like an architect.
After you complete a project, what do you think your typical client tells his friend about the experience?
Our customers often talk as much about what we told them not to do as they they talk about what we told them to do.
They speak about our professionalism when we design, install and, most importantly, support their technology needs over time. They respect that we are not arrogant or pushy techs, but that we are careful to listen to our customers and build them elegant systems that fit their lifestyle and personality and that are first and foremost aesthetically pleasing, simple to use and reliable.
That is the backbone of a strong referral based network.
- Employee: Ashley Morelli, designer/project manager
- Location: Winchester, Mass. (office and showroom)
- Web site: http://www.sevenhomes.com
- Years in Business: 8
- Number of employees: 7
- Residential/Commercial Split: 90%/10%
- Number of 2009 Installations: 23 (average: $35K+)
- Top 3 Brands: HomeLogic, Lutron and Savant
I am excited to be part of the team at System 7. Our company is focused on innovative thinking in approaches to system design and business.
Our founder is a start-up veteran who is committed to innovation and a fun start-up culture for our company. I am also excited that we embrace CAD as our design platform and that we work so closely with architects, mirroring our own project management processes with the established best practices of large, successful architecture firms.
What trade tip can you offer your fellow CE pros?
Never be “that guy.”
Never be that guy who told your customers to use a $5,000 audio server instead of iTunes as your music server.
Never be that guy who told your customers to buy the technology that makes you a ton of margin, but that won't be around in a year.
Embrace new technologies along with the Internet and networking, but keep an eye on people’s lifestyles and keeping it simple. Home automation is supposed to make our customers lives easier, not harder.
What’s the wildest request you’ve ever had for an installation?
We are tying together the lighting/control/A/V system to automate plumbing hot water loops by floor. This was part of helping to meet an LEED requirement. We can turn on a hot water loop to various bathrooms with various scenarios, so that if it is after 7 p.m. and the front door is opened with the homeowners’ keyfob, we can turn on the hot water loop in his office suite.
Or if it is after 10 p.m. and the TV in the master bedroom sitting room is shut off, we can turn on the hot water loop in the master suite. Basically, this allows energy conservation by not having hot water supplied to bathrooms until it is most likely needed. We also have the loops activated on a schedule for the busy hours of each day.
What is your 3D strategy and do you think the technology will live up to the hype?
We believe that the technologies that become mainstream in the movie theater become mainstream in the home theater.
3D is a once-in-a-while technology in the movie theater and it will also be so in the home theater. It will be a must-have check box feature for that once-in-a-while event, but it is not the everyday, social, media enjoying experience that HD is.
What is your absolute favorite piece of audio demo material?
I think I heard this idea in reference to a successful piano salesman. When he first met a prospect he would quickly guess in what year they were 18 years old. Then he would play a clip from that era for them.
It is the time in their life when they always enjoy music and the music of that time will always be their favorite.
What is your absolute favorite piece of video demo material?
The film Chronos on Blu-ray is amazing. Originally shot in 70mm, it is visually stunning and draws in any audience with its imagery.
What is something most people don’t know about you?
I won second place in an industrial design competition called The 4th Bin. It was an international competition to design electronic waste recycling containers.

“Visually stunning,” Chronos on Blu-ray is a can’t-miss video demo, according to Morelli.
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4 Comments (displayed in order by date/time)
Great work Tom! Nice and refreshing!
Welcome Ashley to our group! You bring a fresh outlook to our business, plus the use of CAD and design best practices that is so lacking in our industry.
You are so correct that we must embrace what our customers needs and not what may bring us the highest margins. I have found that those products require the most followup and in the end don’t last, work , or please the customer.
Keep up the great work.
Ric Johnson, DHTI+
Elite Systems Solutions, a division of Right@Home Technologies, Ltd.
good interview, but I have to disagree with the comment you made about never being “that guy”. The industry we are in requires that we know of and be able to implement the latest and greatest. Sometimes the latest and greatest turns out to be short lived but that is the nature of innovation. 10 yrs ago everybody was complaining about how hard it was to manage a large music collection. Since we all can’t be inventors and i never saved up enough to buy a crystal ball we sold a lot of “interesting” solutions. Most of this was done in good faith and for the benefit of our clients, yes we made good money but that allowed us (and those aforementioned inventors) to find better and better solutions. now that everybody has an “I-something” we take for granted that it wasn’t always that easy. So don’t be “that” guy” who takes advantage of your clients good will, but always be that guy to find the newest and the best to make your clients grin.



Yea Ashley,
So nice to see new energy, generation, and gender in the space and not the same middle aged, puffy, white guys that claim they invented integration!
Times are changing and its all good!