I wish avsforum would stop linking to an article by posting the first paragraph in the main page link. Then if you click on the main page, you get the article from the beginning down to the ramen noodle section. Then you have to click AGAIN to get the last paragraph. And its posted word for word, not a summary. Its really bad form to link to an article by posting 80% of it but not ALL of it.

I am impressed by Mr. Stephens marketing and sales abilities.

It’s too bad Geek Squad is so terrible at fixing people’s computers. All they are is a gimmick and it’s useless if the techs can’t even fix a computer. It seems they are at the top of every list I’ve seen as one of the worst computer repair companies out there. Just do a Google search and you’ll find a ton of undercover news investigations where Geek Squad misdiagnosed people’s computers and were overcharging them for parts they prbably didn’t even need.

My cousin had her computer looked at by them and they charged her for parts she didn’t even need and completely erased her hard drive to fix an issue which could’ve been solved easily. Geek Squad is way too overpriced at the $125 per hour they charge especially since they have such unskilled techs.

People need to stop getting sucked in by a name when they need service for their computers and actually do their research. It seems consumers see the Geek Squad and think that because they are attached to a big box retailer that these guys should be able to fix their problem. No so at all. It’s better to choose a local computer shop than go with the Geek Squad.

If you will do a Google search and you’ll find a ton of undercover news investigations

I believe I should clarify my first comment with an addendum: I am impressed by Mr. Stephens marketing and sales abilities, NOT the performance of the geek squad.

Andyman Out!

Sometimes it depends on the area you live in as to which place is best at fixing your PC.  In my college town, the local Best Buy or Circuit City actually offers better service than any of the local PC shops.  A few of the techs are even highly skilled.  example: I used to work at Circuit City as a Firedog and I have 2 Microsoft Certs.  Albeit the price is extremely high for service and there is constant pressure to upsell whenever possible.  However, my town is different from the majority of communities in the US.  I feel that poor business practices are rampant in the entire PC repair industry.  It’s just easier to spot on the large retailers because they do so more more business than a small computer store.

Geek Squad has 2… Count it, 2 words for this “Cat”.  SUCK IT!!!!!!!!!!!!!!!!! You’re just mad because we are better and more qualified than you will ever be. You probably tried to get a job with us and got turned down so you’re just mad!

P.S. Try Circuit, they’re hiring crappy people all the time