75-Year-Old Woman Takes Hammer to Comcast Office

If only we could actually do the things we sometimes think about doing.

Mona Shaw, a 75-year-old Bristow, Va. woman, did.

Shaw recently went on a rampage at her local Comcast office after the service provider missed a scheduled appointment, came without completing the installation, and then cut off her service.

When she went to the local office to complain, she ended up waiting for a manager -- for two hours. And then the manager never came.

After a weekend of "stewing," she went back to the office ... with her hammer.

As the Washington Post reports:

Hammer time: Shaw storms in the company's office. BAM! She whacks the keyboard of the customer service rep. BAM! Down goes the monitor. BAM! She totals the telephone. People scatter, scream, cops show up and what does she do? POW! A parting shot to the phone!

"They cuffed me right then," she says.

Her take on Comcast: "What a bunch of sub-moronic imbeciles."

Wow! We're not going to condone this action, but it is pretty interesting.

Shaw received a three-month suspended sentence for disorderly conduct, a one-year restraining order from the local Comcast office and a $345 fine.

We all know that customer service is important, but did you ever think that a bad experience could lead to this?

Share your worst customer service stories below. We want to hear them!