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Audio Manufacturers Need to Focus on Younger Consumers to Survive

Audio manufacturers need to be more aggressive in marketing to youthful consumers as Baby Boomers begin to spend their money on more pressing needs.


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I’m doing my part to develop young audio enthusiasts. My 6-year-old is quickly finding out how fun vinyl can be as she asks me to play the big CD with “Take me down to Paradise City where the girls are pretty” song.

After a recent conversation with a public relations professional about the upcoming Rocky Mountain Audio Festival (RMAF) I started to look up U.S. unemployment numbers by demographic.

Part of the premise of my conversation, which I was wrong about, was that unemployment figures for older Americans were higher than the numbers for younger Americans. But after examining the numbers, it made sense as to why young Americans have higher unemployment levels: Companies don't want to risk their labor investment on inexperienced workers.

The reason I mention this is because the boomer generation, which for years drove sales of consumer audio gear, is no longer in position to buy a new home theater or set of speakers. This large demographic now has its money tied up in business ventures or is simply sitting on their dwindling savings as they prepare for retirement and/or the possibility of increased healthcare costs.

It's more important then ever for the consumer audio industry to develop new ways to educate, market and engineer solutions to younger consumers who will someday be the prime target for future sales.

I'm sure the RMAF will be a good event, but in the grand scheme of things, a show like this is nothing more than singing to the choir. The same group of people who attend the event have probably gone before and they'll probably go again next year. Most of these attendees will be boomers, and they may or may not buy equipment. Most importantly on a broader scale, it likely will not be an event that attracts new and youthful consumers.

Some guys understand what is going on in the market right now; Jeremy Burkhardt of SpeakerCraft gets it, but he is a polarizing figure in the industry and as smart as he is, some people out of spite won't follow the example he sets. Others companies such as Bowers & Wilkins (B&W) and Paradigm get it too, and to a lesser extent others such as Focal, Lenbrook (NAD and PSB), Rega, Pro-Ject and AudioQuest also get it.

I respect what B&W has done with its product line. Over the past few years, it has introduced desktop music systems, headphones and computer speakers. At the same time, B&W also bolstered its custom line of products and added to its core with the introduction of the PM-1 speaker.

If other companies were smart, they would swallow their pride and look at what B&W is doing, because it is expanding its reach into product categories that have long-term growth potential. It also happens to be doing all of this at a variety of price points that allows new consumers to identify the brand in non-traditional ways. Over time, this will help B&W develop a brand loyalty with these new, youthful consumers, giving B&W a huge advantage as the market continues to evolve.

At CEDIA Expo 2011, Paradigm, Focal and PSB had great shows in terms of their respective product introductions, as they appear to be following the path set by B&W.

But that isn't enough. These companies are early adopters, relatively speaking. More companies need to push into these new product areas, and they need to develop and implement training and other educational materials to help dealers compete in these developing markets.

If audio companies don't take a hard look at their position in the market and their approach to short- and long-term sales, natural selection will eliminate them before they even realize what happened.

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Article Topics

Blogs · Audio · Amplifiers · Speakers · All topics

About the Author

Robert Archer, Senior Editor, CE Pro
Bob is an audio enthusiast who has written about consumer electronics for various publications within Massachusetts before joining the staff of CE Pro in 2000. Bob is THX Level I certified, and he's also taken classes from the Imaging Science Foundation (ISF) and Home Acoustics Alliance (HAA). In addition, he's studied guitar and music theory at Sarrin Music Studios in Wakefield, Mass.

10 Comments (displayed in order by date/time)

Posted by Peter Hoagland  on  10/12  at  10:19 AM

Bob, thanks for describing me as a professional. Some days I wonder.

Posted by Julie Jacobson  on  10/12  at  11:12 AM

Clearly, I didn’t edit this article, Peter!

Posted by Scott Johnson  on  10/12  at  11:57 AM

Amen Bob! The 25-40 year old demographic is key. Higher end audio sales can not rely on just the manufactures though, our CI dealers and retailers are going to have to drastically alter their business models in order to tap into the revival of interest in quality audio among this demographic. They are going to have to find some way of getting the product in front of the general public (who have never heard quality audio-and would love it) and not just the top 1-3 percent of the public which has always been considered their clients and as you say, are older now and do not have a lot of disposable income left.

Posted by Robert Archer  on  10/12  at  12:07 PM

Thanks Peter, I maybe it is a good thing Julie didn’t edit the story.

Hi Scott, I pointed the finger at manufacturers because I think we need more products that are price friendly to arm dealers. Dealers/custom installers need to be willing to demo these products to show they perform better than big-box store products.

Another key will be the long-term commitment of the manufacturing community to see this through. This will not be an instant fix kind of situation.

Posted by vdnorman  on  10/13  at  12:01 PM

I concur with Scott. I see few “audiophiles” among the upcoming generation. Without good dealer demonstrations, this trend will continue. You only know what you’ve been exposed to. Sadly, the audio that most young adults know now is much less quality than the audio I knew 40 years ago.

Posted by frederic pulley  on  10/18  at  02:16 PM

i think introducing any child to music is a great thing….whichever medium…...its lets them express and move emotions when nothing else will.
  Someone stated that hi-end audio should be aimed at the younger population…which that may be all well and good,but the way i see it…...it takes a heavy bank account,and then some to acquire music components that truly bring music media to life.
    Only the silver-spooned would have any idea where i’m coming from,and thats my point.

Posted by Michael Mercer  on  11/08  at  02:53 AM

We got the attendence for RMAF up 18%!! We also got a ton of young people in through the CanJam event.  Also: We reached out to the Beatport community - and, you forgot to mention AUDIOENGINE - who are reaching plenty of young people!

Ive literally grown up in Hifi (having worked for Harry Pearson at TAS, then the late, great Arif Mardin at Atlantic Records), and I’ve been writing about reaching a younger audience for YRS.  Just check out my “What is the Future of the High End, What;s Wrong With Us” Essay in Positive Feedback from 09:

http://www.positive-feedback.com/Issue45/future_highend.htm

I also covered RMAF in TheDailySwarm.com, one of the leading music news websites - so we reached a ton of young people there!!

Posted by Robert Archer  on  11/08  at  10:03 AM

Hi Michael, thanks for reading. There is a renewed interest in two-channel audio components, but most of the interest in the specialty/custom channels has been through the sales of components to older consumers. Rocky Mountain’s attendance may have been up 18 %, but even the show’s biggest supporters would have to admit most of the attendance was the boomer generation.

The industry collectively has to do a better job of educating young people who are buying gaming systems, Apple products and other electronics that the audio category offers a quality entertainment experience too.

Posted by Scott Johnson  on  11/08  at  10:50 AM

Bob and All,
I think I have determined how to best reach this younger, interested population for our deserving audio manufacturers. The problem is that our traditional CI channel, Retailer or Internet Retailer may not be the right vehicle to deliver it to enough of the population. I think that to truly bring the experience, enjoyment and sales of quality audio gear up to it’s potential we might have to invent a new channel like how the Custom Integrator channel was birthed out of traditional 2-Channel shops years ago. This new channel could involve the CI channel but would not be dependent upon it. My problem is, to test my theory, I need capital which is a little hard to come by these days!

Posted by Robert Archer  on  11/08  at  11:00 AM

You may be right Scott. I think much of it starts with education to arm dealers with the knowledge to speak confidently about the topic with their clients. Manufacturers must provide their dealers with easy ways to demonstrate the products; education to execute the demonstrations and they must diversify their product lines to develop consumer loyalty. Just look at the auto industry or the music industry. People aspire to own a BMW and they know it’s the ultimate driving machine. They start in a 3 series and work their way up once they have the income to buy a 5 or 7 series. In the music industry even layman consumers know that Clapton, Hendrix, Beck and Cobain played Fender products. Fender offers a line of Mexican built products for affordable money and once consumers develop an affinity for their Fender guitars they step up into An American made unit or they go to the next level and buy a Custom Shop product.
We in CE have no mechanisms in place to build consumer loyalty. B&W and Paradigm are some of the few companies with diverse product lines (Entry level all the way up to pure high performance). B&W may be even rarer where through its association with musicians and the Apple Store may have some consumer recognition.

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