CE Pro founding editor Julie Jacobson highlights new products, trends and happenings at CEDIA 2016: home automation, 4K projectors, lighting controls, home networking, security, wireless audio, voice control and more.

Proper tone matters. Follow these 5 key ingredients and 16 exact phrases to craft more effective emails with clients who request service/support.

Debuting at CEDIA 2016, Digital Butler from Holistic Labs discovers IP devices on the network for remote troubleshooting and support, but also incorporates the data into a complete business suite for home-technology integrators.

Using time-tracking software enables integrators to determine employee utilization rate to help set your hourly rates, but integrators also need to calculate 'urgent' vs. 'normal' hours.

3 key considerations to help you choose the right time-tracking app. Plus, what are the best ways to categorize your labor for measurable results and how do you incent installers to track their time?

The source of revenue is drastically different in a services vs. projects model, so cost tracking needs to be addressed differently.