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All In OneVision

ProSource: ‘Strange’ Market, 5G Glee, RMR Ambivalence, Marc Fisher Wins

The economy isn’t bad, just strange. 5G will be awesome, but so what? RMR isn’t ‘all that.’ Plus, lots of Marc Fisher, Legos and lighting at ProSource Spring Meeting 2019.

Julie Jacobson · May 20, 2019

Yes, You Can Begin Generating Recurring Revenue in 60 Days

Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.

Joseph Kolchinsky · April 17, 2019

Requiring a Service Contract… Will It Work?

Service Tech Audio Visual in Austin, Texas, shuns ‘indentured servant’ label with clients and sets policy that requires customers to sign a service contract.

Jason Knott · April 08, 2019

A Day in the Life of a Remote Service Team

Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

Jason Knott · January 25, 2019

OneVision Launches RMR Rep Program, Pushes for Nationwide Availability

OneVision is expanding its existing recurring monthly revenue platform to include manufacturer’s reps and hopes to expand the service nationwide.

CE Pro Editors · July 13, 2018

It’s Time to Charge for After-hours Support

Providing free round-the-clock support is taxing your business. Here’s a step-by-step guide to converting your business to a paid support model.

Joseph Kolchinsky · April 13, 2018

ProSource: ‘We’re Two Years Ahead of Everyone Else’ in Remote Managed Services

The ProSource buying group is pushing lighting control and remote managed services as new opportunities for home-technology integrators, adding OneVision, Parasol, SnapAV’s OvrC, Coastal Source and Colorbeam to its roster of providers.

Julie Jacobson · March 19, 2018

OneVision Spreads Tech-Support Joy to RMR-Starved Dealers in 18-City Tour

24/7 tech support for smart-home clients can generate recurring revenue (RMR) for integrators, while also improving staff morale and productivity, and fostering customer happiness — the stuff referrals are made of.

CE Pro Editors · March 09, 2018

OneVision Adds Domotz to Service Platform

Domotz users can now leverage OneVision platform to enhance service offering.

CE Pro Editors · January 05, 2018

Effective Incentives for On-Call Technicians

Holiday season brings extra importance to incentivize after-hours support teams. Here are proven strategies to address the challenge.

CE Pro Editors · December 12, 2017