OneVision Opens Coronavirus-Related Resources ‘Data Room’

Service and support specialist OneVision Resources has rounded up integrator guides for financial preparedness, client engagement, regional considerations and more.

Mar 26, 2020

Set Yourself Up for Service Revenue Success

At CE Pro Summit, OneVision Resource’s Joey Kolchinsky and Henry Clifford of Parasol and Livewire offer advantages to remote services and advice to overcome obstacles.

Dec 06, 2019

ProSource: ‘Strange’ Market, 5G Glee, RMR Ambivalence, Marc Fisher Wins

The economy isn't bad, just strange. 5G will be awesome, but so what? RMR isn't 'all that.' Plus, lots of Marc Fisher, Legos and lighting at ProSource Spring Meeting 2019.

May 20, 2019

Yes, You Can Begin Generating Recurring Revenue in 60 Days

Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.

Apr 17, 2019

Requiring a Service Contract… Will It Work?

Service Tech Audio Visual in Austin, Texas, shuns 'indentured servant' label with clients and sets policy that requires customers to sign a service contract.

Apr 08, 2019

A Day in the Life of a Remote Service Team

Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

Jan 25, 2019