Service and support specialist OneVision Resources has rounded up integrator guides for financial preparedness, client engagement, regional considerations and more.
Mar 26, 2020
The economy isn't bad, just strange. 5G will be awesome, but so what? RMR isn't 'all that.' Plus, lots of Marc Fisher, Legos and lighting at ProSource Spring Meeting 2019.
May 20, 2019
Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.
Apr 17, 2019
Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.