A Day in the Life of a Remote Service Team
Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.
Jan 25, 2019
OneVision Launches RMR Rep Program, Pushes for Nationwide Availability
OneVision is expanding its existing recurring monthly revenue platform to include manufacturer's reps and hopes to expand the service nationwide.
Jul 13, 2018
It’s Time to Charge for After-hours Support
Providing free round-the-clock support is taxing your business. Here’s a step-by-step guide to converting your business to a paid support model.
Apr 13, 2018
ProSource: ‘We’re Two Years Ahead of Everyone Else’ in Remote Managed Services
The ProSource buying group is pushing lighting control and remote managed services as new opportunities for home-technology integrators, adding OneVision, Parasol, SnapAV's OvrC, Coastal Source and Colorbeam to its roster of providers.
Mar 19, 2018
OneVision Spreads Tech-Support Joy to RMR-Starved Dealers in 18-City Tour
24/7 tech support for smart-home clients can generate recurring revenue (RMR) for integrators, while also improving staff morale and productivity, and fostering customer happiness -- the stuff referrals are made of.
Mar 09, 2018
OneVision Adds Domotz to Service Platform
Domotz users can now leverage OneVision platform to enhance service offering.