Are you in the process of implementing AI tools at your company right now? How do your employees feel about that? According to a recent study released by Jabra, they might not be that enthused, as it turns out AI continues to face challenges of low adoption in the workplace by an employee base that is all too skeptical of AI’s shortcomings when it comes to completing the tasks it’s being proposed for.

The new study, called Great ExpectAItions – Work in the Age of AI,  reveals that while many business decision-makers (84%) express high levels of trust in artificial intelligence, very few office workers (26%) are using it in their daily roles due to a variety of perceived challenges.

This disconnect suggests that even though leadership is optimistic about the potential of artificial intelligence, they may yet lack the necessary vision or skills to effectively implement it across the workforce.

The Jabra study, conducted among 1,800 AI decision makers surveyed across six countries and 4,200 employees from 14 countries, highlights that despite strong enthusiasm for AI, there is a clear disconnect between trust in the technology and its actual use in the workplace.

While 85% of decision-makers express high interest in AI, the vast majority (82%) acknowledge they need to better understand how AI can improve workplace efficiency.

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AI is Slow to Gain Traction in the Workplace

Although 54% of employees believe artificial intelligence can improve their work and 54% feel confident in their ability to collaborate successfully with AI, there’s still a significant gap in actual adoption in regular use at work. Jabra’s data found this appears due to several perceived challenges and demographic considerations:

• 90% of employees wouldn’t trust AI for tasks that require creativity and innovation. This reluctance isn’t just about trust, it’s also about the satisfaction that comes from being personally involved in these more meaningful tasks.
• There’s a clear generational divide in artificial intelligence adoption, with 47% of Millennials and 37% of Gen Z indicating they feel positive about AI versus only 15% of Boomers. Adoption wise, 28% of Millennials and Gen Z use artificial intelligence day to day at work, versus just 15% of Boomers.
• Artificial intelligence decision-makers are relatively young – 58% are between the ages of 18 and 39 – and 71% are not from the IT department.

“We see many organizations eager to jump on the AI wave, but some are still dancing in the dark when it comes to effective implementation and meaningful use. As tools rapidly shift toward voice-driven input rather than text alone, it’s crucial for organizations to recognize how this evolution will change our interactions with AI and enhance productivity,” comments Paul Sephton, head of communications, Jabra.

“To avoid what we call ‘AI-washing’— simply jumping on the AI bandwagon — organizations must carefully evaluate the productivity gains that AI can offer and actively involve their employees in this journey. At Jabra, we believe in harnessing the power of AI not just to enhance productivity, but to foster a more connected and capable workforce, driving innovation and collaboration at every level.”

This article originally appeared on CE Pro’s sister publication’s website Commercial Integrator.

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