Service Contracts

Assurant to Acquire The Warranty Group for $2.5B

By Jason Knott · October 19, 2017 • Assurant Inc. and The Warranty Group -- two giants in warranty administration business for consumer electronics -- announce merger.

How to Analyze Service Data to Improve Your Business

By CE Pro Editors · October 17, 2017 • Call cadence, service demand spikes and remote solve rates are key metrics to help you modernize your client service operations, enhance your perceived value and increase RMR potential.

Why So Many 24/7 Support and Service Initiatives Fail

By Joseph Kolchinsky · October 11, 2017 • Having an efficient and scalable way to provide 24/7 is not enough. You have to transform your processes from the bottom up.

OneVision Video Q&A: Vastly Improved Culture, Customer Experience

By CE Pro Editors · September 28, 2017 • Four leading integrators discuss how adopting OneVision Resources’ service program has dramatically improved internal company culture, boosted their client experience, and helped close contracts with new customers.

Why Recurring Revenue Skeptics Are Missing the Point

By Joseph Kolchinsky · July 29, 2017 • Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great smart-home customer service absolutely is.

Improve Your Customer Service with One Simple Phrase

By Jason Griffing · July 5, 2017 • To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

3 Reasons Summer Is the Best Time to Sell Service

By Jason Griffing · June 21, 2017 • Waiting for the right time to pitch your clients on service plans? Here's why summer is the perfect time to make the leap.

Yes, You Can Begin Generating Recurring Revenue in 60 Days

By Joseph Kolchinsky · May 24, 2017 • It's easier than it looks. Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.

5 Steps to Combat Key-Person Dependency on Your Service Team

By Jason Griffing · May 17, 2017 • Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's a risky situation for a business, especially when it comes to your service team.

Techsafe Aims to Simplify Selling Extended Warranties

By Jason Knott · April 18, 2017 • Backed by AmTrust, Techsafe tries to eliminate headaches of selling extended warranties for integrators (and help them make money).

How to Sell High-Margin, Low-Cost Service (Without Commoditization)

By Joseph Kolchinsky · February 15, 2017 • As integrators look to maintain healthy margins, there is one offering they can bring to the table that will never commoditize: service.

5 Simple Steps to Avoid Service Team Burnout

By Joseph Kolchinsky · January 25, 2017 • Customer service teams interact with frustrated clients, at odd hours, during emotionally-charged moments. Here's how to prevent burnout and keep your service team happy and productive.

CE Pro’s 2017 State of the Industry Report

By CE Pro Editors · January 13, 2017 • After a strong 2016 with 8.1% average growth, integrators look to keep momentum going for 2017. Now if only they can find technicians to hire.

CE Pro’s 2017 State of the Industry Report

By CE Pro Editors · January 13, 2017 • After a strong 2016 with 8.1% average growth, integrators look to keep momentum going for 2017. Now if only they can find technicians to hire.

Quick Response Times Pave the Way for RMR Success

By Joseph Kolchinsky · December 14, 2016 • When clients experience quick response time, they begin to see integrator service/support as a path of least resistance to resolving technology challenges.

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