By Jason Knott · January 25, 2019 • Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.
By CE Pro Editors · January 25, 2019 • To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.
By Jason Knott · January 25, 2019 • San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?
By Jason Knott · December 12, 2018 • While many high-end home-automation firms pivot to more predictable business models, NYC-based Osbee Industries clings to complicated super-custom, high-touch business.
By Jason Knott · November 20, 2018 • Legal expert Ken Kirschenbaum advises integrators to be careful about adding credit card surcharges.
By Jason Knott · September 18, 2018 • Parasol reports responding to 4,325 service tickets with a 70% resolution rate for remote networking monitoring.
By Jason Griffing · August 30, 2018 • Giving service a prominent role in sales and project execution can set an integrator's service team up for ultimate success.
By CE Pro Editors · July 26, 2018 • It's not so much that Millennials and other modern-day consumers want cheap; it's more that they want simple, convenient and immediate.
By Jason Knott · July 11, 2018 • Targeting primarily commercial A/V projects, GreatAmerica develops bundled package to enable integrators to finance both equipment and service fees for their clients.
By By Mike Grubb · May 30, 2018 • Utilizing the latest remote management technologies, A/V integrators can truly deliver high-value maintenance programs to clients that bring increased revenue.
By Jason Knott · May 18, 2018 • OneVision Resource's Essentials+ creates a membership program CE pros can offer to clients that includes free normal-business-hours service support, and monetized after-hours support.
By CE Pro Editors · May 8, 2018 • Compare your own service department vs. industry averages for monthly truck rolls, timeframe between service requests per client, response time and common causes of service requests.
By Joseph Kolchinsky · April 13, 2018 • Providing free round-the-clock support is taxing your business. Here’s a step-by-step guide to converting your business to a paid support model.
By Jason Knott · January 30, 2018 • Three top custom integrators partner to unveil new affordable nationwide remote service monitoring program dubbed Parasol with affordable monthly price range.
By Jason Knott · December 29, 2017 • $2.4M integrator Maxsystems builds recurring revenue (RMR) through security and service contracts, hires newbies with a 'sparkle' on the spot, doles out random amounts of cash to deserving employees.