Service Contracts

Don’t Be Dissuaded by Companies Offering ‘No Contract’ DIY Security Products

By Ken Kirschenbaum · April 17, 2019 • The recent trend of DIY security companies claiming to protect homes with no contracts isn't always 100% accurate.

Integrator Solves High-Volume MDU Sales Dilemma with Digital Portal

By Jason Knott · April 10, 2019 • Using a 'Build-A'Bear' model, Service Tech AV in Austin develops its own digital sales portal to enable a two-person sales team to handle hundreds of condo technology sales simultaneously.

Requiring a Service Contract… Will It Work?

By Jason Knott · April 8, 2019 • Service Tech Audio Visual in Austin, Texas, shuns 'indentured servant' label with clients and sets policy that requires customers to sign a service agreement.

Best Buy Hits 1M Subscribers for $199 Total Tech Support Program

By Jason Knott · February 28, 2019 • Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.

A Day in the Life of a Remote Service Team

By Jason Knott · January 25, 2019 • Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

OneVision Resources Announces First-Ever Dedicated Service Conference

By CE Pro Editors · January 25, 2019 • To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.

RMR Service Plan Success Story… in Plumbing!

By Jason Knott · January 25, 2019 • San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?

How Osbee Conquers Complicated, High-End, Super-Custom, Home-Tech Integration Biz

By Jason Knott · December 12, 2018 • While many high-end home-automation firms pivot to more predictable business models, NYC-based Osbee Industries clings to complicated super-custom, high-touch business.

Should You Add Surcharge to Clients Who Pay by Credit Card?

By Jason Knott · November 20, 2018 • Legal expert Ken Kirschenbaum advises integrators to be careful about adding credit card surcharges.

Parasol Remote Internet Monitoring Adds 30 Dealers, Touts 70% Solve Rate

By Jason Knott · September 18, 2018 • Parasol reports responding to 4,325 service tickets with a 70% resolution rate for remote networking monitoring.

Want to Provide Better Service? Start with Sales and Project Processes

By Jason Griffing · August 30, 2018 • Giving service a prominent role in sales and project execution can set an integrator's service team up for ultimate success.

6 New (And Successful) CE Business Models to Reach Millennials

By CE Pro Editors · July 26, 2018 • It's not so much that Millennials and other modern-day consumers want cheap; it's more that they want simple, convenient and immediate.

GreatAmerica Unveils A/V Financing Program for Integrators

By Jason Knott · July 11, 2018 • Targeting primarily commercial A/V projects, GreatAmerica develops bundled package to enable integrators to finance both equipment and service fees for their clients.

How A/V Integrators Can Earn RMR (or Burritos, Mr. Pibb & the Cost of Service Calls)

By By Mike Grubb · May 30, 2018 • Utilizing the latest remote management technologies, A/V integrators can truly deliver high-value maintenance programs to clients that bring increased revenue.

OneVision Rolls Out Essentials+ Membership-based Service Program

By Jason Knott · May 18, 2018 • OneVision Resource's Essentials+ creates a membership program CE pros can offer to clients that includes free normal-business-hours service support, and monetized after-hours support.

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