By Jason Knott · July 11, 2018 • Targeting primarily commercial A/V projects, GreatAmerica develops bundled package to enable integrators to finance both equipment and service fees for their clients.
By By Mike Grubb · May 30, 2018 • Utilizing the latest remote management technologies, A/V integrators can truly deliver high-value maintenance programs to clients that bring increased revenue.
By Jason Knott · May 18, 2018 • OneVision Resource's Essentials+ creates a membership program CE pros can offer to clients that includes free normal-business-hours service support, and monetized after-hours support.
By CE Pro Editors · May 9, 2018 • Adding service- based revenue streams to your A/V or home automation business can help you develop predictable revenue to make your company more profitable.
By CE Pro Editors · May 8, 2018 • Compare your own service department vs. industry averages for monthly truck rolls, timeframe between service requests per client, response time and common causes of service requests.
By Joseph Kolchinsky · April 13, 2018 • Providing free round-the-clock support is taxing your business. Here’s a step-by-step guide to converting your business to a paid support model.
By Jason Knott · January 30, 2018 • Three top custom integrators partner to unveil new affordable nationwide remote service monitoring program dubbed Parasol with $28 to $50 monthly price range.
By Jason Knott · December 29, 2017 • $2.4M integrator Maxsystems builds recurring revenue (RMR) through security and service contracts, hires newbies with a 'sparkle' on the spot, doles out random amounts of cash to deserving employees.
By Advertorial · December 19, 2017 • Remote support teams can boost efficiency, customer satisfaction, and recurring monthly revenue (RMR) all with one solution: ConnectWise Control.
By By Alex Boyle · December 12, 2017 • Holiday season brings extra importance to incentivize after-hours support teams. Here are proven strategies to address the challenge.
By Jason Knott · November 7, 2017 • Smart-home integrators with successful recurring-revenue programs reveal at CE Pro Summit how they earn $3,000 to $6,000 per day in service RMR, and charge $49/month for network monitoring.
By Jason Knott · October 19, 2017 • Assurant Inc. and The Warranty Group -- two giants in warranty administration business for consumer electronics -- announce merger.
By CE Pro Editors · October 17, 2017 • Call cadence, service demand spikes and remote solve rates are key metrics to help you modernize your client service operations, enhance your perceived value and increase RMR potential.
By Joseph Kolchinsky · October 11, 2017 • Having an efficient and scalable way to provide 24/7 is not enough. You have to transform your processes from the bottom up.
By CE Pro Editors · September 28, 2017 • Four leading integrators discuss how adopting OneVision Resources’ service program has dramatically improved internal company culture, boosted their client experience, and helped close contracts with new customers.