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Service Contracts

3 Biggest Remote Service Mistakes Integrators Are Making

By Jason Knott · June 12, 2019 • Former CytexOne exec Martin Roseman is 'shocked' at how integrators are still reticent to offer, sell and price service agreements. New RMR Marketing Kit aims to help.

Crestron Partners with Domotz for Remote Management

By Jason Knott · May 23, 2019 • Crestron has formed a partnership with Domotz that will give integrators greater visibility to their installed devices to reduce truck rolls, improve service, and open the opportunity for service agreements.

Yes, You Can Begin Generating Recurring Revenue in 60 Days

By Joseph Kolchinsky · April 17, 2019 • It's easier than it looks. Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.

Don’t Be Dissuaded by Companies Offering ‘No Contract’ DIY Security Products

By Ken Kirschenbaum · April 17, 2019 • The recent trend of DIY security companies claiming to protect homes with no contracts isn't always 100% accurate.

Integrator Solves High-Volume MDU Sales Dilemma with Digital Portal

By Jason Knott · April 10, 2019 • Using a 'Build-A'Bear' model, Service Tech AV in Austin develops its own digital sales portal to enable a two-person sales team to handle hundreds of condo technology sales simultaneously.

Requiring a Service Contract… Will It Work?

By Jason Knott · April 8, 2019 • Service Tech Audio Visual in Austin, Texas, shuns 'indentured servant' label with clients and sets policy that requires customers to sign a service agreement.

Best Buy Hits 1M Subscribers for $199 Total Tech Support Program

By Jason Knott · February 28, 2019 • Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.

A Day in the Life of a Remote Service Team

By Jason Knott · January 25, 2019 • Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

OneVision Resources Announces First-Ever Dedicated Service Conference

By CE Pro Editors · January 25, 2019 • To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.

RMR Service Plan Success Story… in Plumbing!

By Jason Knott · January 25, 2019 • San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?

How Osbee Conquers Complicated, High-End, Super-Custom, Home-Tech Integration Biz

By Jason Knott · December 12, 2018 • While many high-end home-automation firms pivot to more predictable business models, NYC-based Osbee Industries clings to complicated super-custom, high-touch business.

Should You Add Surcharge to Clients Who Pay by Credit Card?

By Jason Knott · November 20, 2018 • Legal expert Ken Kirschenbaum advises integrators to be careful about adding credit card surcharges.

Parasol Remote Internet Monitoring Adds 30 Dealers, Touts 70% Solve Rate

By Jason Knott · September 18, 2018 • Parasol reports responding to 4,325 service tickets with a 70% resolution rate for remote networking monitoring.

Want to Provide Better Service? Start with Sales and Project Processes

By Jason Griffing · August 30, 2018 • Giving service a prominent role in sales and project execution can set an integrator's service team up for ultimate success.

6 New (And Successful) CE Business Models to Reach Millennials

By CE Pro Editors · July 26, 2018 • It's not so much that Millennials and other modern-day consumers want cheap; it's more that they want simple, convenient and immediate.

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