Service Contracts

Parasol Remote Internet Monitoring Adds 30 Dealers, Touts 70% Solve Rate

By Jason Knott · September 18, 2018 • Parasol reports responding to 4,325 service tickets with a 70% resolution rate for remote networking monitoring.

Want to Provide Better Service? Start with Sales and Project Processes

By Jason Griffing · August 30, 2018 • Giving service a prominent role in sales and project execution can set an integrator's service team up for ultimate success.

6 New (And Successful) CE Business Models to Reach Millennials

By CE Pro Editors · July 26, 2018 • It's not so much that Millennials and other modern-day consumers want cheap; it's more that they want simple, convenient and immediate.

GreatAmerica Unveils A/V Financing Program for Integrators

By Jason Knott · July 11, 2018 • Targeting primarily commercial A/V projects, GreatAmerica develops bundled package to enable integrators to finance both equipment and service fees for their clients.

How A/V Integrators Can Earn RMR (or Burritos, Mr. Pibb & the Cost of Service Calls)

By By Mike Grubb · May 30, 2018 • Utilizing the latest remote management technologies, A/V integrators can truly deliver high-value maintenance programs to clients that bring increased revenue.

OneVision Rolls Out Essentials+ Membership-based Service Program

By Jason Knott · May 18, 2018 • OneVision Resource's Essentials+ creates a membership program CE pros can offer to clients that includes free normal-business-hours service support, and monetized after-hours support.

How Efficient Is Your Service Department? Take the Quiz

By CE Pro Editors · May 8, 2018 • Compare your own service department vs. industry averages for monthly truck rolls, timeframe between service requests per client, response time and common causes of service requests.

It’s Time to Charge for After-hours Support

By Joseph Kolchinsky · April 13, 2018 • Providing free round-the-clock support is taxing your business. Here’s a step-by-step guide to converting your business to a paid support model.

Parasol 24/7/365 Monitoring Service Launches Based on SnapAV OvrC

By Jason Knott · January 30, 2018 • Three top custom integrators partner to unveil new affordable nationwide remote service monitoring program dubbed Parasol with affordable monthly price range.

Why Integrator Maxsystems Keeps $250k Cash on Hand

By Jason Knott · December 29, 2017 • $2.4M integrator Maxsystems builds recurring revenue (RMR) through security and service contracts, hires newbies with a 'sparkle' on the spot, doles out random amounts of cash to deserving employees.

Making Remote Support Efficient & Profitable

By Advertorial · December 19, 2017 • Remote support teams can boost efficiency, customer satisfaction, and recurring monthly revenue (RMR) all with one solution: ConnectWise Control.

Effective Incentives for On-Call Technicians

By By Alex Boyle · December 12, 2017 • Holiday season brings extra importance to incentivize after-hours support teams. Here are proven strategies to address the challenge.

Smart-Home Panel: Integrators Make up to $6k per day with 24/7 Service and Network Monitoring

By Jason Knott · November 7, 2017 • Smart-home integrators with successful recurring-revenue programs reveal at CE Pro Summit how they earn $3,000 to $6,000 per day in service RMR, and charge $49/month for network monitoring.

Assurant to Acquire The Warranty Group for $2.5B

By Jason Knott · October 19, 2017 • Assurant Inc. and The Warranty Group -- two giants in warranty administration business for consumer electronics -- announce merger.

How to Analyze Service Data to Improve Your Business

By CE Pro Editors · October 17, 2017 • Call cadence, service demand spikes and remote solve rates are key metrics to help you modernize your client service operations, enhance your perceived value and increase RMR potential.

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