By Jason Knott · September 18, 2018 • Parasol reports responding to 4,325 service tickets with a 70% resolution rate for remote networking monitoring.
By Jason Griffing · August 30, 2018 • Giving service a prominent role in sales and project execution can set an integrator's service team up for ultimate success.
By CE Pro Editors · July 26, 2018 • It's not so much that Millennials and other modern-day consumers want cheap; it's more that they want simple, convenient and immediate.
By Jason Knott · July 11, 2018 • Targeting primarily commercial A/V projects, GreatAmerica develops bundled package to enable integrators to finance both equipment and service fees for their clients.
By By Mike Grubb · May 30, 2018 • Utilizing the latest remote management technologies, A/V integrators can truly deliver high-value maintenance programs to clients that bring increased revenue.
By Jason Knott · May 18, 2018 • OneVision Resource's Essentials+ creates a membership program CE pros can offer to clients that includes free normal-business-hours service support, and monetized after-hours support.
By CE Pro Editors · May 8, 2018 • Compare your own service department vs. industry averages for monthly truck rolls, timeframe between service requests per client, response time and common causes of service requests.
By Joseph Kolchinsky · April 13, 2018 • Providing free round-the-clock support is taxing your business. Here’s a step-by-step guide to converting your business to a paid support model.
By Jason Knott · January 30, 2018 • Three top custom integrators partner to unveil new affordable nationwide remote service monitoring program dubbed Parasol with affordable monthly price range.
By Jason Knott · December 29, 2017 • $2.4M integrator Maxsystems builds recurring revenue (RMR) through security and service contracts, hires newbies with a 'sparkle' on the spot, doles out random amounts of cash to deserving employees.
By Advertorial · December 19, 2017 • Remote support teams can boost efficiency, customer satisfaction, and recurring monthly revenue (RMR) all with one solution: ConnectWise Control.
By By Alex Boyle · December 12, 2017 • Holiday season brings extra importance to incentivize after-hours support teams. Here are proven strategies to address the challenge.
By Jason Knott · November 7, 2017 • Smart-home integrators with successful recurring-revenue programs reveal at CE Pro Summit how they earn $3,000 to $6,000 per day in service RMR, and charge $49/month for network monitoring.
By Jason Knott · October 19, 2017 • Assurant Inc. and The Warranty Group -- two giants in warranty administration business for consumer electronics -- announce merger.
By CE Pro Editors · October 17, 2017 • Call cadence, service demand spikes and remote solve rates are key metrics to help you modernize your client service operations, enhance your perceived value and increase RMR potential.