5 Steps to Combat Key-Person Dependency on Your Service Team
Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's…
News May 17
Latest In: Service Contracts
Techsafe Aims to Simplify Selling Extended Warranties
Backed by AmTrust, Techsafe tries to eliminate headaches of selling extended warranties for integrators (and help them make…
News April 18How to Sell High-Margin, Low-Cost Service (Without Commoditization)
As integrators look to maintain healthy margins, there is one offering they can bring to the table that…
News February 155 Simple Steps to Avoid Service Team Burnout
Customer service teams interact with frustrated clients, at odd hours, during emotionally-charged moments. Here's how to prevent burnout…
News January 25Quick Response Times Pave the Way for RMR Success
When clients experience quick response time, they begin to see integrator service/support as a path of least resistance…
News December 14Ugh! How to Reduce the Stress of Service Calls During the Holiday Season
Client service issues are somehow more urgent and more stressful around the holidays. Here are three ways to…
News December 7Turn Smart Home Holiday Gifts Into New RMR Business
Is your company ready to take advantage of this holiday season and all those smart home gadgets under…
News November 30Ihiji Launches Revenue, Margaritas and Retirement (RMR) Contest
Ihiji announces year-long contest that runs until CEDIA 2017 to reward integrators who earn recurring monthly revenue.
News September 2816 Powerful Phrases to Use When Responding to Customer Service Emails
Proper tone matters. Follow these 5 key ingredients and 16 exact phrases to craft more effective emails with…
News September 1Spotlight on Quest for Quality Awards
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