How Exceptional Customer Service and Communication Can Differentiate You From Other Integrators
Business leaders looking to separate their company from the pack should be sure to ask themselves the right…
News June 15
Latest In: Customer Service
HTSA: 85% of Clients Will Pay More for Superb Customer Service
The HTSA’s newly created Relationship Science Masterclass is designed to teach integrators to re-think how they approach engaging…
News March 3
Yes, You Can Begin Generating Recurring Revenue in 60 Days
Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with…
News April 17
Most Frustrating Vendors in the Home-Technology Channel
Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: 'They do…
News April 65 Reasons You Need a Ticketing System in Your Business
Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.
News October 2423 Big (and Small) Questions to Ask Yourself Before You Sell Service Plans
Too few integrators in the industry understand what's involved in implementing service plans ... until it's too late.
News September 213 Ways to Step Up Your Customer Service Game
It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get…
News August 16Under the Surface of Lennar’s Move to Wireless & Amazon Smart-Home Services
When paired with Lennar’s decision to utilize Amazon Home Services for installation, the builder’s sharp reduction in low…
News August 2Did You Notice This One Line in Amazon’s Smart Home Service Message?
One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every…
News July 30Latest Products
