One Firefly, a marketing agency serving technology professionals in the residential and commercial custom integration markets, has unveiled two solutions designed to help integrators elevate their marketing, enhance their client experience, and drive measurable growth. Introducing ConciergeIQ and Luxepost — two category-defining tools that merge intelligence, creativity, and performance to help integrators stand out and succeed in today’s crowded marketplace.
“At One Firefly, innovation is driven by a deep understanding of our clients’ needs,” says Ron Callis, CEO of One Firefly. “With ConciergeIQ and Luxepost, we’re giving integrators the power to scale human connection—online and offline. Both solutions were designed to help dealers stand out, deliver remarkable experiences, and grow confidently.”
ConciergeIQ is One Firefly’s next-generation, AI-powered live chat platform purpose-built for AV and integration professionals. Replacing the company’s long-standing Lead Concierge service, ConciergeIQ combines proprietary AI, live human support, and proactive knowledge management to create an ever-learning, brand-consistent customer experience. The platform, the company boasts, delivers instant, accurate responses around the clock—backed by real humans who step in whenever empathy or expertise is needed.
Luxepost by One Firefly, the company asserts is the first fully managed direct mail marketing system built exclusively for technology integrators.
Every campaign is designed, managed, and optimized by One Firefly’s team of experts—from 6×9 postcard creative to exclusive targeting, QR-coded landing pages, call tracking, and ROI reporting. Each dealer can utilize exclusive lists within their market, protecting their share and ensuring their message reaches the right audience.
