Effective Incentives for On-Call Technicians
Holiday season brings extra importance to incentivize after-hours support teams. Here are proven strategies to address the challenge.
News December 12
Latest In: Service Contracts
Smart-Home Panel: Integrators Make up to $6k per day with 24/7 Service and Network Monitoring
Smart-home integrators with successful recurring-revenue programs reveal at CE Pro Summit how they earn $3,000 to $6,000 per…
News November 7Assurant to Acquire The Warranty Group for $2.5B
Assurant Inc. and The Warranty Group -- two giants in warranty administration business for consumer electronics -- announce…
News October 19How to Analyze Service Data to Improve Your Business
Call cadence, service demand spikes and remote solve rates are key metrics to help you modernize your client…
News October 17Why So Many 24/7 Support and Service Initiatives Fail
The real challenge to transforming service in the custom installation industry lies in creating a holistic approach, including…
News October 11OneVision Video Q&A: Vastly Improved Culture, Customer Experience
Four leading integrators discuss how adopting OneVision Resources’ service program has dramatically improved internal company culture, boosted their…
News September 28Why Recurring Revenue Skeptics Are Missing the Point
Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely…
News July 29Improve Your Customer Service with One Simple Phrase
To elevate your customer service offering and start raking in the recurring revenue, focus less on how your…
News July 53 Reasons Summer Is the Best Time to Sell Service
Waiting for the right time to pitch your clients on service plans to gain recurring revenue? Here's why…
News June 21Spotlight on Quest for Quality Awards
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