Integrator Solves High-Volume MDU Sales Dilemma with Digital Portal
Using a 'Build-A'Bear' model, Service Tech AV in Austin develops its own digital sales portal to enable a…
News April 10
Latest In: Service Contracts
Requiring a Service Contract… Will It Work?
Service Tech Audio Visual in Austin, Texas, shuns 'indentured servant' label with clients and sets policy that requires…
News April 8
Best Buy Hits 1M Subscribers for $199 Total Tech Support Program
Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year.…
News February 28
A Day in the Life of a Remote Service Team
Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote…
News January 25
OneVision Resources Announces First-Ever Dedicated Service Conference
To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts…
Briefs January 25
RMR Service Plan Success Story… in Plumbing!
San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?
News January 25
How Osbee Conquers Complicated, High-End, Super-Custom, Home-Tech Integration Biz
While many high-end home-automation firms pivot to more predictable business models, NYC-based Osbee Industries clings to complicated super-custom,…
News December 12
Should You Add Surcharge to Clients Who Pay by Credit Card?
Legal expert Ken Kirschenbaum advises integrators to be careful about adding credit card surcharges.
News November 20
Parasol Remote Internet Monitoring Adds 30 Dealers, Touts 70% Solve Rate
Parasol reports responding to 4,325 service tickets with a 70% resolution rate for remote networking monitoring.
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