What Magnolia’s ‘Mag Care’ Remote Support Says about the Future of Service
There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia…
News June 14
Latest In: OneVision
Smart Home Consumers Want Sole Do-It-All ‘Technology Manager’
'Technology Manager' term named by consumers as best title for single do-it-all person to handle both personal electronics…
News June 8
What We Can Learn About Valuing Our Services From SnapAV’s OvrC Pro
How much can you charge for service? That's the question on everyone's minds after SnapAV dropped the recurring…
News May 17
5 Steps to Combat Key-Person Dependency on Your Service Team
Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's…
News May 17Why Customer Service Is the Last True Smart-Home Differentiator
Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI's — are bringing technological…
News May 17Why GAFA’s Interest in the Smart Home Actually Presents Significant Opportunity
GAFA's (Google, Apple, Facebook, Amazon) entrance into the smart home market presents two big changes for integrators: more…
News May 16How to Use Emotional Intelligence to Excel in Customer Service
Emotional intelligence, or EQ, has been called 'the other kind of smart.' Here's how to use it to…
News May 15Amazon’s Jeff Bezos Has Great Advice for Anyone Running a Business
What home technology pros can learn from a recent talk by one of the world foremost CEOs, Amazon's…
News May 8Why You Shouldn’t Approach Service with a Project Mentality
The skills required for a good project team don’t necessarily overlap with the skills required for a good…
News May 2Latest Products
