Why You Shouldn’t Approach Service with a Project Mentality
The skills required for a good project team don’t necessarily overlap with the skills required for a good…
News May 2
Latest In: Customer Service
CE Pro Presents 2017 Quest for Quality Awards: Service Is Still King
More than 7,400 votes from integrators identify the CE Pro 2017 Quest for Quality Award winners for outstanding…
News April 4Alexa, Tell Tech Support to Give Me a Call
A new Amazon Alexa skill will allow homeowners to call OneVision's tech support line through a simple voice…
News March 15How a Year of Free Service Taught Me a Lesson in Feedback
Reacting appropriately to negative feedback can be difficult, but it’s worth it. Here’s how you can strive to…
News March 15Alexa, Please Don’t Steal My Company’s Service Revenue
As integrators race to provide managed services through tech support, Amazon Echo and Google Home could get there…
News March 6This One Personality Trait Is Best for Customer Service
Learn how to train and nurture this one personality trait within your customer service team to see the…
News February 22Change This One Thing About How You Handle Remote Troubleshooting
Learn how to address the most urgent needs of every service call and provide service with or without…
News January 19The One Thing You’re Not Training Your Customer Service Team
70% of customer service experience is rooted in emotional intelligence. That means this one type of training could…
News December 9What Defines 5-Star Service?
Standards of what makes for excellent service shouldn’t vary from one industry to the next. An integrator's service…
News September 28Latest Products
