While product innovation often captures headlines in the custom integration industry, integrators know that the real differentiator behind successful projects is the support that stands behind the hardware. From technical assistance and warranty policies to dealer training and marketing resources, manufacturers play a critical role in helping integrators design, install, and maintain increasingly complex systems. The Quest for Quality Awards highlight those manufacturers that go beyond product development to support the professionals who specify and install their solutions.
In the 2026 survey, CE Pro readers recognized companies that deliver responsive technical assistance, reliable logistics, strong dealer programs, and the digital tools integrators rely on to run their businesses efficiently. Congratulations to this year’s winners! Read on to see which companies deserve your business.
Customer Service / General Communication
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PLATINUM: Portal.io🪨
“At Portal, customer service has always been simple: real people, real help, right when dealers need it. Whether it’s a quick question in live chat, a screenshare to walk through something together, or a helpful video, our goal is always the same — make it easy to get back to selling. Thank you to the dealers who voted for us again this year. Recognition like this means a lot because it comes directly from the people using Portal every day. Our team takes a lot of pride in being there for dealers, and we’ll keep doing everything we can to make sure they have the support they need to win more jobs.” — Josh Willits, COO
GOLD: OneVision Resources🥇
“Transparent communication isn’t a feature we offer, it’s just how we operate. We train our team to match our partners’ voice and brand, communicate proactively with their teams, and we make sure homeowners always have an easy path to support. Before we start troubleshooting, our team always makes sure clients feel like they landed in the right place. From there, we keep homeowners informed and ensure integrators have visibility into all service interactions. Our combination of industry expertise paired with empathy, consistency, and transparency is what builds and maintains trust and confidence for homeowners and integrators.” — Chris Longman, Director of Partner Support
SILVER: URC🥈
“URC’s unified communication strategy connects and empowers service, sales, marketing, dealers, distribution and end users through one clear essence. Each team works together to share product updates, technical guidance, sales tools, and service resources that help dealers respond quickly and serve their end-users with confidence. Our goals are simple: keep dealers informed, keep projects moving, and strengthen the connection between URC, our dealers, and the customers they support.” — Ron Pence, Marketing Lead
Technical Support
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PLATINUM: OneVision Resources🪨
“What sets us apart is that we genuinely act as part of our partners’ teams, not a separate call center, not limited to one brand. Instead we blend deep industry expertise with a commitment to protect the integrator’s brand and client experience. Our technical support embeds itself as a seamless extension of our partners’ teams: on-brand, vendor agnostic, and available 24/7 to support every project sold by our partners. We don’t just solve issues; we deescalate, prevent truck rolls, and keep integrators and homeowners confident and connected.” — Chris Longman, Director of Partner Support
GOLD: ADI🥇
“Our technical support team is dedicated to helping customers resolve issues quickly and confidently. With experts across our product line, we offer reliable guidance via phone, chat, or in person to ensure customers can keep projects on track. We take pride in offering support that is accessible, knowledgeable, and rooted in a deep understanding of our customers’ day-to-day challenges.” — Cynthia Menna, Vice President General Manager, AV
SILVER: Portal.io🥈
Portal.io’s support team received strong praise. As one respondent noted, the company is “quick to respond and helpful when issues come up.”
Lead Generation
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PLATINUM: Lutron🪨
“Lutron partners with dealers and their clients at every stage of the sales and service journey — from the initial vision through long-term support. We provide hands-on training, marketing resources, and protection programs that help businesses grow and succeed. By combining innovative solutions with close partnership and operational excellence, we enable our customers to deliver exceptional experiences and help every project reach its full potential.” — Ben Bard, Vice President, Luxury Residential
GOLD: URC🥇
“Since launching its automation platform, URC’s Marketing Team has directed nearly 10,000 leads to our high-performing dealers. Built on a unique automation platform with proprietary development, end-user journeys connect service provider with need, whether residential or commercial, and check in throughout the decision, installation and post-installation phases. My team and I share this award with our internal partners and especially our field sales teammates who enable our dealer community. We are humbled and looking forward to aiding our dealers in capturing new opportunities.” — Ron Pence, Marketing Lead
SILVER: ADI🥈
ADI was recognized for industry engagement that helps dealers stay visible in the market. One respondent noted the company helps “connect integrators with opportunities.”
Sales / Marketing Assistance
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PLATINUM: Lutron🪨
Integrators highlighted Lutron’s marketing resources as a key advantage. One respondent said the company provides “excellent marketing materials and demo tools that help us sell projects.”
GOLD: URC🥇
“Our field sales, field engineers, and marketing team are so important to URC! With sales and engineer leaders throughout the country, we focus on dealer business development and developing new and fueling existing revenue sources. We share this honor with the dealers who work alongside us to bring premium automation to life. We look forward to providing even more sophisticated assets and support to help dealers win every bid in the coming year.” — Lars Granoe, VP Product Development
SILVER: Coastal Source🥈
“Supporting our dealers is at the heart of everything we do. From our dedicated sales team and demo vans to hands-on visits at our R&D facility in the Florida Keys, we work hard to give partners the tools and confidence to successfully sell Coastal Source. Our Design Services help bring projects to life, while our dealer portal, Lookbooks, Outdoor Living Guide, and branded marketing assets provide the resources dealers need to grow their business. We’re grateful to our partners for embracing these tools and continuing to champion outdoor lighting and audio.” — Franco D’Ascanio, Founder & CEO
RMR Support Programs
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PLATINUM: OneVision Resources🪨
“We believe great RMR isn’t a program: it’s a business model. We partner with integrators to build, operate, and scale recurring revenue, but we also recognize that every company is on a different journey. Some partners need a full-service engine; others want to strengthen just one or two areas. That’s why our platform meets integrators where they are, offering a customizable mix of services that can include on-brand support, turnkey membership sales, marketing, billing, and operational execution. The result is a flexible ecosystem that allows integrators to stay focused on delivering great projects while steadily building predictable income.” — Brad Camp, Director of Sales and Business Development
GOLD: URC🥇
“We are so excited about this award! URC’s strategy to provide high dealer margin and the flexibility to create customized RMR programs is core to our business model. We minimize constraints and help service platforms maintain and evolve installations for years to come. We thank our forward-thinking integrators who have embraced our revenue models to build more sustainable businesses. URC is committed to refining these programs to ensure long-term stability and growth.” — Lars Granoe, VP Product Development
SILVER: ADI🥈
ADI earned recognition for providing tools that help integrators support service offerings. One dealer said the company is “a strong partner for service programs.”
Software (CRM & Back-office)
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PLATINUM: Portal.io🪨
“Portal has always been built around one thing: helping integrators sell more. The faster you can build a proposal, the faster you can move a deal forward. That’s why we’ve spent years obsessing over simplicity, speed, and features that help improve the sales process. We’re incredibly grateful to the dealers who took the time to vote for Portal again this year. Recognition like this means the most because it comes directly from the professionals using the platform every day. Our focus remains the same: building tools that help dealers sell more.” — Josh Willits, COO
GOLD: OneVision Resources🥇
“ProVision exists because generic support software doesn’t cut it for integrators. We built it to stand apart as the only purpose-built, AI-forward service software that is designed for integrators, by people who deeply understand this industry. Everything lives in one place; service requests, call transcripts, on-call schedules, technical specs, and RMR workflows are all tied together to make service execution easier. What integrators really seem to value is that our remote team and their on-site techs are all working in the same system. This alignment between platform and people is what users say makes our software stand out.” — Jason Griffing, Director of Product
SILVER: URC🥈
“This award is particularly important. It reflects our focus on building tools that help dealers run stronger businesses and deliver better experiences. Our in-house teams build and optimize CRM and back-office systems that track customer history, manage service activity, and quickly process solutions. AI tools have been instrumental in accelerating development of URC’s Virtual Assistants and speeding our suite of dealer solutions. We design features for speed, simplicity, and dependable daily use so dealers can focus on their customers and close more opportunities.” — Jin Chang, VP, Finance
Warranty Policies
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PLATINUM: URC🪨
“Our commitment to long-term dealer success is reflected in this recognition, and we thank them for trusting URC to stand behind every installation. URC continues to optimize our supply chain to deliver reliable products and software that minimizes issues and speeds exceptional installations. And we stand behind our products with meaningful policies to fuel business opportunities. We recognize our Product and Support Teams for maintaining world-class standards that protect dealer business and our shared future.” — Lars Granoe, VP Product Development
GOLD: ADI🥇
“We’re committed to providing direct and dependable warranty policies that give customers peace of mind. Our focus is on clarity, responsiveness, and honoring our commitments so customers can trust the products they install. By continually refining our processes, we ensure a smooth warranty experience that helps customers protect their investments and maintain strong relationships with their end users.” — Cynthia Menna, Vice President General Manager, AV
SILVER: Portal.io🥈
Portal.io was also recognized for dependable support policies. One dealer noted the company offers “excellent service support.”
Shipping Policies (Non-Warranty)
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PLATINUM: ADI🪨
“Our goal is to make product delivery seamless, predictable, and built around our customers’ needs. By strengthening our logistics capabilities across ADI, we’re able to provide greater product availability, faster fulfillment, and flexible delivery and pickup options. Whether customers are ordering online or through local stores, we’re committed to ensuring they get what they need when they need it. We continue to refine our processes to remove friction, increase transparency, and help customers stay focused on completing projects successfully.” — Cynthia Menna, Vice President General Manager, AV
GOLD: URC🥇
URC received strong marks for delivery consistency. One dealer noted the company provides “reliable shipping and communication.”
SILVER: Lutron🥈
Lutron also earned recognition for dependable logistics. One respondent noted the company provides “excellent product availability and shipping.”
Dealer / Integrator Website
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PLATINUM: Portal.io🪨
“At Portal, the website isn’t just where our product lives; it is the product. Everything we build is designed to deliver the best possible experience for dealers and the clients they serve. Winning Platinum for the third year in a row is truly an honor. Thank you once again to the dealers who voted for Portal. This support reinforces our belief that great software starts with user experience.” — Josh Willits, COO
GOLD: URC🥇
URC earned strong marks for its dealer portal resources. One respondent said the website offers “great tools and information.”
SILVER: ADI🥈
ADI received recognition for its dealer portal functionality. One dealer described it as “a great resource for ordering and product information.”
Consumer-Facing Website
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PLATINUM: URC🪨
“We are grateful for this recognition and celebrate the creativity of our team, brand and the industry. Our public website plays a critical role in our omnichannel plan. It celebrates the intersection of engaging stories, artful design, and a derivative of our UX/UI strategy. The addition of AI tools and virtual experiences continue to evolve and speed projects from interest to experience. We are incredibly grateful to our dealers and our organization whose support and feedback help us build digital tools that truly resonate. Our team is focused to ensure that URC remains a modern, accessible leader in the automation space.” — Ron Pence, Marketing Lead
GOLD: Lutron🥇
Lutron’s consumer site was praised for helping homeowners understand smart home technology. One respondent said the company’s website is “excellent for educating clients.”
SILVER: ADI🥈
ADI received recognition for maintaining informative public-facing resources. One respondent described the website as “very helpful.”
Training Programs
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PLATINUM: ADI🪨
“We’re committed to empowering our customers through education, giving them the tools, knowledge, and confidence to grow their business. Our learning ecosystem offers hands-on workshops, virtual courses, on-demand content, and in-store sessions that meet customers where they are. By delivering high-quality training across our product portfolio and the latest industry technologies, we’re helping customers stay ahead of trends, sharpen their expertise, and unlock new opportunities. Learning is a key part of our partnership, and we’re proud to provide resources that fuel our customers’ long-term success.” — Cynthia Menna, Vice President General Manager, AV
GOLD: OneVision Resources🥇
“A lot of training programs teach concepts, but ours changes how integrators actually think about service, from the sale to ongoing operations. With our dedicated onboarding team, we get new partners up and running with a world-class service department in 60 days, and we don’t disappear after onboarding. We ensure everyone from sales teams to project managers to technicians knows how to follow the service workflows. This creates happier clients, more efficient service delivery, and a profitable business. Integrators tell us the difference is that nothing we teach is theoretical. It maps directly to what they’re doing that week.” — Jennine Filipi, Director of Partner Development
SILVER: URC🥈
“The entire URC team celebrates this award for the 14th time in Quest for Quality Award history. Winning this award affirms URC’s commitment to the success of our dealers. URC’s Training Team is exceptionally focused on ensuring that all our dealers fully comprehend and can quickly install our automation solutions. We know that well-trained dealers are the key to delivering exceptional automation experiences. We are thankful for this award and appreciate this recognition by our loyal dealers and the new dealers we train every year.” — Russ Hoffman, VP Training and Technical Support
Dealer Program / Incentives
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PLATINUM: ADI🪨
“At ADI, we design our dealer programs to reward loyalty, drive growth, and create meaningful business advantages. By leveraging insights from customer purchasing behaviors and collaborating closely with suppliers, we provide exclusive promotions, early-access opportunities, and targeted incentives that help customers stay competitive. These programs aren’t just about short-term savings, they’re about building sustainable success, strengthening partnerships, and delivering ongoing value that supports our customers’ evolving needs.” — Cynthia Menna, Vice President General Manager, AV
GOLD: Lutron🥇
Lutron was praised for dealer initiatives that support growth. One integrator noted the company provides “great dealer support.”
SILVER: URC🥈
URC also earned recognition for dealer incentives. One respondent noted the company offers “strong dealer programs.”
Dealer Protection Policies
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PLATINUM: URC🪨
“This win highlights the strength of our partnership with the integration community, and we are humbled by the loyalty of our dealers. Our leadership team remains dedicated to evolving these protections to ensure a stable and prosperous environment for all URC partners.” — Lars Granoe, VP Product Development
GOLD: ADI🥇
“Protecting our dealers and supporting their long-term success is a core part of our mission. Through consistent policies, controlled distribution, and a commitment to channel integrity, we work to ensure dealers receive fair opportunities, protected pricing, and reliable access to products. Our goal is to create a stable business environment where our partners can continue to grow with confidence.” — Cynthia Menna, Vice President General Manager, AV
SILVER: Lutron🥈
Lutron was also recognized for maintaining strong dealer relationships. One integrator noted the company has “great dealer protection.”
Social Media Presence
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PLATINUM: Lutron🪨
Lutron earned top recognition for maintaining an active digital presence. One respondent noted the company provides “great communication online.”
GOLD: URC🥇
“This award celebrates our commitment to omnichannel engagement and the importance of engaging content. Our social media presence is the vital bridge to empower our dealers with the innovation and engineering excellence they need to succeed. Simultaneously, we strive to inspire tech-forward homeowners and commercial managers to imagine and deliver highly personalized spaces that anticipate needs and remove friction from daily life. Our creative team is inspired to keep pushing unified, contemporary content that elevates our brand and engages the industry.” — Ron Pence, Marketing Lead
SILVER: Sonos🥈
“This recognizes the collaborative efforts of multiple teams including creative, customer experience, social, technical, and more. We appreciate the collaboration and feedback we receive from our professional partners.” — Matthew Krull, Global Brand Creative, Sonos
