16 Powerful Phrases to Use When Responding to Customer Service Emails
Proper tone matters. Follow these 5 key ingredients and 16 exact phrases to craft more effective emails with…
News September 1
Latest In: Operations
SupplyStream Changes Name to ‘Portal,’ Eliminates Dealer Fees, Launches iPhone App
New for CEDIA 2016: Online product catalog, distributor and proposal software company SupplyStream announces corporate rebranding to Portal.…
News August 31Best Buy Blows Away Q2 Expectations; Stock Jumps 20%
Best Buy's retail sales continue to grow despite analyst's predictions. Home theater among growth categories. Online sales rise…
News August 23No Brainer … Use Instructional UI Videos to Educate Clients, Reduce Service Calls
One Firefly launches UI University, a custom integrator-branded, SEO-configured video library filmed in 4K designed to help end…
News August 16CEDIA Rookie: iPoint Software Does it all, Including Proposals, Invoicing, Change Orders, More
New at CEDIA 2016: Developed by integrators, iPoint is a multi-function business management software suite that combines a…
News August 12The Perfect Vendor Portal?
Manufacturers are flocking to an impressive new portal platform launched by Portal.
News August 11Maverick Technical Institute Conducts First HTSA Trainings
Maverick Technical Institute (MTI) in Nashua, N.H., trains 20 technicians from around the U.S. in the Home Technology…
News August 10Why Payment by Credit Card Is Now Better Than by Check
Legal expert Ken Kirschenbaum argues that payment by credit card is well worth the extra fees vs. risk…
News August 4Legal Advice on Phone Support: What if a Customer is Injured?
CE pros need to stay 'on script' when conducting an over-the-phone service call to protect clients from an…
News July 28
How to Take Your First Step Toward a Recurring Revenue Model
How to start offering 'worry-free' services like extended warranties, service calls, system upgrades and tune-ups ... for a…
News July 28Spotlight on Home Theater
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