Latest In: Business Support

OneVision

Use This Equation to Simplify Your Hourly Billing

A complex pricing model is difficult to explain, harder for clients to understand and almost impossible for your…

News July 31
Amazon Customer Service OneVision Smart Home

Did You Notice This One Line in Amazon’s Smart Home Service Message?

One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every…

News July 30
Customer Service OneVision Service Contracts

Why Recurring Revenue Skeptics Are Missing the Point

Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely…

News July 29
Customer Service

LA Integrator Creates 24/7 Service App After CE Pro Summit Discussion

Max Angst, CEO of MAXSYSTEMS, says customers can now request service simply by touching a button on their…

News July 28
Cloud Project Management

D-Tools Launches New Customer Portal As Part of SI 2017 Update

D-Tools Customer Portal enables users to share client-facing documentation via the web to for more interactive communications any…

Sponsored July 26
Cybersecurity Luma Network Security

Luma’s Network Monitoring and Tech Support Service Is Only $5 a Month

Luma Guardian is a low-cost VPN service, antivirus, Internet speed monitor and tech support line all in one.…

News July 21
Amazon

Electro-Harmonix Cuts Ties with Amazon, Will CE Manufacturers Follow Suit?

Musical Instrument brand Electro-Harmonix (EHX) has announced it has severed its relationship with the retail giant Amazon.

News July 18
Hiring Research

Struggling to Recruit Qualified CE Technicians?

Workforce Study reveals how to find, train and retain the elusive technician!

News July 16
Lock

Homeowners’ Top Smart-Home Security Concern: Did I Lock the Door?

Lead with this on your next security pitch. Smart-home security survey by Wakefield Research and Schlage find that…

News July 14
D-Tools Project Management Software

D-Tools SI 2017 Now Includes Customer Portal Where Clients Can Review, Approve Items

D-Tools updates System Integrator 2017 (SI 2017) software to include a Customer Portal where integrators can share client-facing…

News July 13
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series