OneVision Resources has expanded its service portfolio with the launch of Secure, a remote support solution designed to help integrators manage and support monitored security systems around the clock.
The new service provides 24/7 remote assistance for common security system issues and is intended to help integrators address after-hours service demands without expanding internal staffing. According to the company, Secure is available starting at $3 per site per month and is aimed at integrators and security providers managing alarm, surveillance and life-safety systems.
OneVision says the offering extends its white-labeled remote support model, which the company has provided to the residential AV channel for more than a decade, into the security services category. The move reflects growing demand for rapid troubleshooting and continuous support as connected security systems become more common in residential projects.
Addressing Service Demands in Security Systems
As security technologies continue to evolve, integrators increasingly face service requests related to connected devices and monitoring systems. According to OneVision, issues such as system alerts, camera connectivity problems and mobile app troubleshooting often occur outside normal business hours, creating operational challenges for installation companies.
Secure was designed to handle many of these routine service calls remotely. The platform supports troubleshooting for issues including error messages, low battery alerts, power failures, keypad malfunctions, smoke detector activations, sensor faults and video doorbell or camera connectivity problems.
By routing those requests through a remote support team, the company says integrators can maintain service availability while reducing the strain placed on internal technicians and service departments.
The service is also positioned as a way for integrators to strengthen recurring revenue models tied to monitoring services and long-term support contracts.
Integrator Perspective
Randy Schram, owner of Smart Home Systems in Bozeman, Mont., said balancing continuous support with operational realities can be challenging for security-focused businesses.
“When you’re responsible for running a security business, you quickly realize that delivering true 24/7 support isn’t as simple as it sounds. You’re constantly balancing customer expectations with the reality of staffing, cost and long hours for your team.”
Schram added that the service helped his company scale support operations while improving service for clients.
“This solution gave me a practical way to scale our support, take pressure off the team, provide better service to our clients, and grow the recurring revenue that keeps the business strong,” he said.
Building on OneVision’s Service Platform
Secure integrates with OneVision’s broader ProVision platform, which offers white-label remote support services to custom integrators. The company says the new offering is designed to complement existing services while expanding its focus into the security monitoring segment.
Early deployment results cited by the company show strong customer retention when the service is paired with monitoring plan adjustments, suggesting that enhanced support services may help integrators maintain client relationships while supporting recurring revenue strategies.
Secure is available immediately to security installers, integrators and existing OneVision partners, according to the company.
