Business

Best Buy’s Geek Squad Rolls Out $200 Total Tech Support Nationwide

A Total Tech Support membership features unlimited support from Geek Squad, including in-store repairs, appliance installation, and computer-setup.

Best Buy’s Geek Squad Rolls Out $200 Total Tech Support Nationwide
Best Buy has been testing its Total Tech Support over the last few months, helping 230,000 customers set up, troubleshoot, and fix their technology.

Andrew Nichols · May 24, 2018

Last fall, Best Buy outlined its plans to massively expand the smart home services and in-home technical support provided by Geek Squad. This week, Best Buy announced the launch of its Total Tech Support Powered by Geek Squad, making the service available nationwide.

The program has been in a pilot over the last few months, with Best Buy helping 230,000 customers set up, troubleshoot, and fix their technology. 

One of the key selling points of the service is how it provides consumers help with their home electronics and appliances, no matter when or where they were purchased. 

“We all rely on technology more than ever and are constantly looking for that trusted friend to turn to for inspiration, advice, and help. We built Total Tech Support for that very reason,” says Trish Walker, president of Best Buy Services.

“This kind of service used to be available on single products only, but now essentially covers all of the electronics and appliances in your home,” Walker adds.

Best Buy Prices Annual Fee at $199.99

For $199.99, customers get unlimited technical support from Geek Squad, including in-store repairs, appliance installation, and computer-setup. 

The free also covers over-the-phone support, online troubleshooting, and in-home tech support. This builds off of Best Buy's existing Geek Squad technical support team, which last year provided service more than 16 million times. Best Buy also bundles up to three licenses for Internet security software for each member. 

Read Next: Best Buy’s Magnolia Launches Mag Care Remote Network Support, Powered by Domotz

Members also benefit from special pricing and exclusive savings on in-home services like TV mounting, connected home device installation, select hardware repairs, and future purchases of most Geek Squad Protection and AppleCare service plans.

Also of note, Best Buy will continue to support Mag Care, it's Magnolia Remote Network Support which helps customers monitor their own networks and receive remote tech-support from in-store specialists. 

Best Buy Report Q1 Revenue of $9.1B

In addition to the launch of its Total Tech Support, Best Buy released its Q1 financial report. The company has started the year on a positive note, with enterprise revenues of  $9.109 billion, and a top line increase of nearly 6.8 percent year over year.

The company's bottom line also improved to 36.7 percent year over year, and adjusted operating profit came in at $302 million, up 0.7 percent year over year.

Best Buy also detailed its outlook for the fiscal year 2019, saying it expects enterprise revenues of about $41 billion to $42 billion.



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  About the Author

Andrew is a journalist and educator living in the Providence area. He was previously the Editor-in-Chief of a gaming and tech website, and the Managing Editor of his university newspaper, The Torch. He received his Bachelors in Writing and Masters in Teaching from the University of Massachusetts Dartmouth. Have a suggestion or a topic you want to read more about? Email Andrew at andrew.nichols@emeraldexpo.com

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  Article Topics


Business · News · Best Buy · Geek Squad · All Topics
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Comments

Posted by loren roetman on May 26, 2018

Seriously Andrew, it’s not even close to April Fool’s Day… quit with the jokes…

Posted by Joseph Kolchinsky on May 25, 2018

I think this is the best news the industry could ever see.  This is all the validation any integrator needs to start charging for your premium service.  Access to 24/7 support?  Priority in-home support?  Monitoring services?  The biggest companies in the world charge for it because even they can’t afford to give it away for free to the consumer.  This industry provides substantially better support for far more technology than Best Buy does.  Until now it’s been giving much of that excellence away for free.  But on May 22 Best Buy paved the path we needed to charge for what we’ve been giving away for free all too long.

Let us commemorate that day as Best Buy day.  Let us all be grateful.  And let us all prosper as we go forth into this new world.

Seriously, let’s go kick some ass and be the Technology Managers all our clients want us to be.  And build a sustainable and profitable business all at the same time.

Who’s in?  Give me a call.  617-778-2505

Posted by iKnowTech on May 25, 2018

I really hope Best Buy loses their ass on this!  You know the people that want to sign up for $200/yr. Unlimited Tech Support, will probably milk it for all its worth.  So sick of this race to the bottom with these big companies.

Posted by iKnowTech on May 25, 2018

I really hope Best Buy loses their ass on this!  You know the people that want to sign up for $200/yr. Unlimited Tech Support, will probably milk it for all its worth.  So sick of this race to the bottom with these big companies.

Posted by Joseph Kolchinsky on May 25, 2018

I think this is the best news the industry could ever see.  This is all the validation any integrator needs to start charging for your premium service.  Access to 24/7 support?  Priority in-home support?  Monitoring services?  The biggest companies in the world charge for it because even they can’t afford to give it away for free to the consumer.  This industry provides substantially better support for far more technology than Best Buy does.  Until now it’s been giving much of that excellence away for free.  But on May 22 Best Buy paved the path we needed to charge for what we’ve been giving away for free all too long.

Let us commemorate that day as Best Buy day.  Let us all be grateful.  And let us all prosper as we go forth into this new world.

Seriously, let’s go kick some ass and be the Technology Managers all our clients want us to be.  And build a sustainable and profitable business all at the same time.

Who’s in?  Give me a call.  617-778-2505

Posted by loren roetman on May 26, 2018

Seriously Andrew, it’s not even close to April Fool’s Day… quit with the jokes…