CEDIA Scoop: Ihiji ServiceManager Helps Integrators Administer Client Service Plans for RMR
Integrators miss out on recurring monthly revenue (RMR) because they can’t set up and administer service plans for clients. Ihiji’s new ServiceManager platform, debuting at CEDIA Expo 2015, does the dirty work.
Integrators talk all the time about client care programs that generate recurring monthly revenue (RMR). But usually it’s just that: talk. When it comes down to implementation, it’s just too challenging to administer RMR service programs – from setting up customer accounts to billing and collecting on contracts.
For years, Ihiji has run popular training sessions on how to generate RMR through client-care programs. Enlightened dealers will often rush out to get their own programs started, but ultimately they don’t follow through.
Through all those experiences, “we’ve learned a lot about what was holding them back,” says Ihiji CEO Stuart Rench. “Ihiji ServiceManager is the missing link.”
Ihiji learned that integration firms lacked tools for:
- creating service contracts in the first place
- monitoring and managing clients with different levels of service plans
- tracking prospects to sell services
- billing clients
In general, dealers have “no centralized place for all customer/site data,” according to Ihiji.
The company addresses these limitations with ServiceManager, which ties into Ihiji’s Invision network management system. The cloud-based software allows dealers to set up their own “Service Operations Center” for making their “entire support operations more efficient, effective and profitable,” according to Ihiji.
Rench says the platform was designed to “help technology integrators to be more effective at creating, selling and administering remote managed services, client care plans, and recurring monthly revenue service plans.”
Ihiji ServiceManager is a finalist for the 2015 CEDIA Manufacturers’ Excellence Awards.
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Julie Jacobson, recipient of the 2014 CEA TechHome Leadership Award, is co-founder of EH Publishing, producer of CE Pro, Electronic House, Commercial Integrator, Security Sales and other leading technology publications. She currently spends most of her time writing for CE Pro in the areas of home automation, security, networked A/V and the business of home systems integration. Julie majored in Economics at the University of Michigan, spent a year abroad at Cambridge University, earned an MBA from the University of Texas at Austin, and has never taken a journalism class in her life. She's a washed-up Ultimate Frisbee player currently residing in Carlsbad, Calif. Email Julie at email@example.com
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