CEDIA Scoop: Ihiji ServiceManager Helps Integrators Administer Client Service Plans for RMR
Integrators miss out on recurring monthly revenue (RMR) because they can’t set up and administer service plans for clients. Ihiji’s new ServiceManager platform, debuting at CEDIA Expo 2015, does the dirty work.
Integrators talk all the time about client care programs that generate recurring monthly revenue (RMR). But usually it’s just that: talk. When it comes down to implementation, it’s just too challenging to administer RMR service programs – from setting up customer accounts to billing and collecting on contracts.
For years, Ihiji has run popular training sessions on how to generate RMR through client-care programs. Enlightened dealers will often rush out to get their own programs started, but ultimately they don’t follow through.
Through all those experiences, “we’ve learned a lot about what was holding them back,” says Ihiji CEO Stuart Rench. “Ihiji ServiceManager is the missing link.”
Ihiji learned that integration firms lacked tools for:
- creating service contracts in the first place
- monitoring and managing clients with different levels of service plans
- tracking prospects to sell services
- billing clients
In general, dealers have “no centralized place for all customer/site data,” according to Ihiji.
The company addresses these limitations with ServiceManager, which ties into Ihiji’s Invision network management system. The cloud-based software allows dealers to set up their own “Service Operations Center” for making their “entire support operations more efficient, effective and profitable,” according to Ihiji.
Rench says the platform was designed to “help technology integrators to be more effective at creating, selling and administering remote managed services, client care plans, and recurring monthly revenue service plans.”
Ihiji ServiceManager is a finalist for the 2015 CEDIA Manufacturers’ Excellence Awards.
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Julie Jacobson is founding editor of CE Pro, the leading media brand for the home-technology channel. She has covered the smart-home industry since 1994, long before there was much of an Internet, let alone an Internet of things. Currently she studies, speaks, writes and rabble-rouses in the areas of home automation, security, networked A/V, wellness-related technology, biophilic design, and the business of home technology. Julie majored in Economics at the University of Michigan, spent a year abroad at Cambridge University, and earned an MBA from the University of Texas at Austin. She is a recipient of the annual CTA TechHome Leadership Award, and a CEDIA Fellows honoree. A washed-up Ultimate Frisbee player, Julie currently resides in San Antonio, Texas and sometimes St. Paul, Minn. Follow on Twitter: @juliejacobson Email Julie at firstname.lastname@example.org
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