This on-demand, self-paced online platform allows professional security dealers to quickly train new technicians on all aspects of the Alula platform.
“With the demands of the impending 3G Sunset front and center, Alula knew we needed to provide professional dealers with an efficient and highly-effective way to train their techs and get them in the field quickly,” says Ron Long, VP of operations and customer experience at Alula.
“We feel the Pro Training Portal provides the learning resource to quickly scale your workforce to meet the demand imposed by the cellular sunset — so even the newest employee can be productive and contribute in the field.”
At launch, the Pro Training Portal includes courses on AlulaConnect, BAT-Connect, and Alula’s Video Services platform. For each product, there is a video tutorial that highlights the most important features and benefits as well as how to properly install and troubleshoot any hardware. At the end of the video, technicians can take a short multiple choice quiz to certify that they have mastered the material.
“The Alula team definitely listened to the professional installer community when building the Pro Training Portal,” adds Ron Stanley, director of research and development, EMC Security.
“The moment we hire a technician, I’m able to provide the training to get them in the field that day. We’ve already seen Alula’s training programs reduce the time on site for technicians and prevent repeat service calls — factors that have increased in importance during the COVID-19 pandemic.”