Is Best Buy Misleading its Price Match Guarantee?

What a surprise and how rare… Only a total idiot does not realize that big box stores spend more time training their employees how to sell extended warranties and get out of matching a price from a competitor than actually teaching them how any component works.

If you wish to waste the space and time to write about the obvious,(even though the article is well written), may I suggest you’d be better served to list the reasons why OJ was guilty of double murder, there is no Easter Bunny or Santa,
the Octo-Mom is nuts, and Bernie Madoff is a thief.

There’s no easter bunny?

That is a flat out lie.  I’ve been employed by Best Buy for years and NEVER have I heard anything of this.  In fact, we usually go out of our way to take care of our customers if they bring a price in that doesn’t full under our price match policy.  This lawsuit will fail.

Dave M,
I take that back… There is convincing evidence that there is an Easter Bunny this week only if you speak to a Best Buy salesperson- They will say anything for a $20.00 spiff.

Death to the big box store! 
Hopefully BB will go the way of CC and Tweeter, to name a few.  The idiots who work there know nothing, except how to move the sutff with the best spiff or GP numbers.  No wonder internet stores are beating the daylights of of the big box outfits.  All the big box has to offer anymore is negative - dishonest practices, technically ignorant employees, poor customer support, and limited equipment choices.

Ben,
When did BB ever offer “Valet Parking?” If you’ve been working there for years and never heard of these deceptive tactics, you obviously were never inside the store.

If you were inside, please tell all of us when you “unusally” didn’t go out of your way to take care of a customer.

This story doesn’t surprise me,I’ve been denied PM on several items.I went to other BB and the manager gave them though,every store is different.

It turns out that “legitimate” price matching is a privilege, and subjective.

Go figure.

i went this weekend figuring they would not price match, but to my glee, they did indeed give me the price match (albeit after 15 minutes of waiting- where the salesman disappeared in order to call the competition and see if it was in stock)—i mean, he could have said “they told me we’re out of stock” and that woulda been the end of it…

First, your article is ridiculous.  “US District Court - Southern District.”  Which Southern District?  There are about 20 of them.

I went to Best Buy to purchase a new laptop that was advertised on the weekly sale. At first, they said all of the particular model that I wanted were already pre-loaded with Office and would cost $150 more and I would need to wait to have the software uninstalled or pay more, I said I would wait until it was uninstalled and then they magically found one without office. Then they said that I would need to purchase additional drivers for the laptop if I wanted to get on the internet, which was another. At Best Buy, an UN-educated consumer is their best customer

best buy store employees do not get spiffs for selling certain products.  they are not on commission. 

if the model number does not match or the competitor does not have it in stock, the price match is denied.  It is a rather black and white policy.

What do you mean the court “allowed him to sue”??

That makes no sense.  Courts don’t “ALLOW” you to sue.  You can sue anyone for anything.  Period.  Whether it’s frivolous or not is a totally separate question.

I call b.s. on this.

I have had similar experiences at best buy.  The only thing I can say is educate yourself and realize how they play the game. 

-MIke

@ You’re dumb.

Thanks for the comment. You’re right, it could have been more grammatically accurate.

The court allowed the class action law suit to move forward ... so technically speaking, it’s correct.

Best,
Jason