OneVision, a provider of service solutions for system integration professionals, has launched the latest version of its ProVision Ticketing App.
The Boston-based company says that its new app is designed to give service teams on the front line quick access to the tools and customer information they need to deliver high levels of service. OneVision states the new version of the ProVision Ticketing App incorporates a number of features that includes a streamlined user interface and an overall increase in performance.
OneVision points out the app was developed to serve as an extension of its standalone ProVision software, which acts as a central hub for managing service operations. The company goes onto say the new ProVision Ticketing app serves integrators as a complement its service and RMR generation platform.
Some of the things the app can do for integrators the company notes are support items such as placing critical client information, as well as client site documentation and other service-related information at service teams members’ fingertips to help integrators support their clients’ needs. OneVision emphasizes that having all of this information quickly available to support teams via the ProVision Ticketing App, helps dealers to resolve problems quickly to ensure long-term client satisfaction.