OneVision, a provider of business services for the custom integration channel, has introduced ProVision, a software solution that acts as a central hub for service operations.
The company states that ProVision brings together everything integrators need to manage client-service relationships, providing tools designed to educate clients about service, market and sell premium recurring memberships, drive internal accountability, promote repeatable processes, and drive consistent execution. Part of OneVision’s ongoing efforts to bring innovative solutions to service, ProVision complements the company’s award-winning support and RMR generation platform. The software has been rolled out to OneVision Partners at no additional cost.
“ProVision was built exclusively to accelerate our partners’ success with service,” says Jason Griffing, director of product, OneVision.
“This release is a major milestone in our ongoing effort to move the industry beyond piecemeal service solutions and to provide our partners with an end-to-end tool aimed at transforming service into a thriving and profitable part of the business.”
OneVision ProVision Software Improves Client Support
According to OneVision, for years integrators have struggled to keep up with increasing client service demands. Many integrators, the company continues have handled this demand in ad hoc fashion. OneVision estimates this results in an inconsistent and frustrating ownership experience for clients, a chaotic and unsustainable operating environment for team members, and a significant drain on the company’s bottom line. This realization is what led OneVision to develop ProVision.
OneVision asserts that its new ProVision helps orchestrate the efforts of teams from the earliest phases of the client relationship, paving the way for an improved client experience. The company boasts that sales teams gain the confidence needed to effectively present service and position premium memberships. Project managers are empowered to transition clients cleanly into the service relationship. All team members also get peace-of-mind knowing they can operate out of a consistent service playbook, and perhaps most importantly, OneVision stresses—clients are better educated and equipped to make the best decisions for their unique home technology support needs.
“ProVision has been a game changer in our organization. We now have all the tools and information we need to effectively manage the process from the start to finish in one place,” says Randy Schram, owner of Smart Home Systems, Inc.
“We are more confident than ever that our clients receive the best experience possible.”
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