• CEPro_logo_blue-new
  • TOPICS
      • News
        • People & Places
        • Product Briefs
      • Projects
      • Events
      • Control
        • Central Vac
        • Energy/Power
        • HVAC/IAQ
        • Interfaces/Devices
        • Lighting
        • Motorized Shades
        • Whole House Systems
      • Audio/Video
        • Audio/Video
        • AV Accessories
        • AV Racks
        • Cabling
        • Displays
        • Furniture
        • Headphones
        • Home Theater
        • Media
        • Mounts/Lifts
        • Multiroom AV
        • Projectors/Screens
        • Speakers/Subwoofers
        • Wireless AV
      • Security
        • Access Control
        • Alarms/Sensors
        • Services/Platforms
        • Surveillance/Cameras
      • Business Support
        • Associations/Buying Groups
        • Cell Phone Boosters
        • Distributors/Reps
        • Operations
        • Recurring Revenue
        • Research
        • Sales/Marketing
        • Software Services
        • Tools/Testers
      • Networking
        • Cellular
        • Devices/Equipment
        • Wireless
        • Wired/Installation
      • Markets
        • Builders
        • Commercial
        • Design
        • Europe
        • Outdoors
        • Resimercial
        • Wellness
      • CE Pro Hub Pages
        • Bose
        • Savant
        • Inside Sound United
  • PRODUCTS
  • RESOURCES
    • Reports/Downloads
    • Buyer’s Guide
    • Webcasts
    • Podcasts
    • Integrator Jobs
    • Digital Edition
    • CE Pro-iQ
  • SUBSCRIBE
    • CEDIA SHOW UPDATES
    • CEPRO PRINT EDITION
    • CEPRO DIGITAL EDITION
    • CEPRO NEWSLETTERS
  • DISCOVER
    • CEDIA Expo
      • September 29 – October 1
        Dallas, TX
      • VISIT SITE
    • KBIS
      • February 8 – 10
        Orlando, FL
      • VISIT SITE
    • Total Tech Summit
      • October 26 – 28
        Orlando, FL
      • VISIT SITE
    • Commercial Integrator
      • VISIT SITE
    • Security Sales
      • VISIT SITE
    • Tech Decisions
      • VISIT SITE
    • Campus Safety
      • VISIT SITE
    • Design Well
      • VISIT SITE
    • KBB Online
      • VISIT SITE
    • AV-iQ
      • VISIT SITE
    • CE Pro-iQ
      • VISIT SITE
  • Search
  • TOPICS
    • News
      • People & Places
      • Product Briefs
    • Projects
    • Events
    • Control
      • Central Vac
      • Energy/Power
      • HVAC/IAQ
      • Interfaces/Devices
      • Lighting
      • Motorized Shades
      • Whole House Systems
    • Audio/Video
      • Audio/Video
      • AV Accessories
      • AV Racks
      • Cabling
      • Displays
      • Furniture
      • Headphones
      • Home Theater
      • Media
      • Mounts/Lifts
      • Multiroom AV
      • Projectors/Screens
      • Speakers/Subwoofers
      • Wireless AV
    • Security
      • Access Control
      • Alarms/Sensors
      • Services/Platforms
      • Surveillance/Cameras
    • Business Support
      • Associations/Buying Groups
      • Cell Phone Boosters
      • Distributors/Reps
      • Operations
      • Recurring Revenue
      • Research
      • Sales/Marketing
      • Software Services
      • Tools/Testers
    • Networking
      • Cellular
      • Devices/Equipment
      • Wireless
      • Wired/Installation
    • Markets
      • Builders
      • Commercial
      • Design
      • Europe
      • Outdoors
      • Resimercial
      • Wellness
    • CE Pro Hub Pages
      • Savant
      • Bose
      • Inside Sound United
  • PRODUCTS
  • RESOURCES
    • Reports/Downloads
    • Buyer’s Guide
    • Webcasts
    • Podcasts
    • Integrator Jobs
    • Digital Edition
    • CE Pro-IQ
  • SUBSCRIBE
    • CEPRO PRINT EDITION
    • CEPRO DIGITAL EDITION
    • CEPRO NEWSLETTERS
    • CEDIA SHOW UPDATES
  • DISCOVER
    • Cedia Expo
      VISIT SITE
    • Commercial Integrator
      VISIT SITE
    • Security Sales
      VISIT SITE
    • Tech Decisions
      VISIT SITE
    • Campus Safety
      VISIT SITE
    • Design Well
      VISIT SITE
    • Total Tech Summit
      VISIT SITE
    • KBB Online
      VISIT SITE
    • AV-iQ
    • CE Pro-iQ
SUBSCRIBE CEDIA EXPO
POPULAR SEARCHES
News
Projects
Control
Audio Video
Security
Business Support
Markets
Networking | News | Products
June 28, 2018

Tech Support Superfecta: OneVision adds SnapAV OvrC to Remote Managed Services

OneVision becomes the only smart-home tech-support provider to work with four major managed services platforms in the custom installation channel.
Julie Jacobson  
Tech Support Superfecta: OneVision adds SnapAV OvrC to Remote Managed Services

OneVision Resources now works with OvrC, allowing home-technology integrators who use that managed-services platform to offer 24/7 tech support to their clients.

Article:
Networking | News | Products
June 28, 2018

Tech Support Superfecta: OneVision adds SnapAV OvrC to Remote Managed Services

OneVision Resources just hit the superfecta in the home-technology channel, providing remote tech support for end users tied to any of four key managed services platforms.

The high-touch third-party service provider already supported popular network-monitoring systems from Domotz, Ihiji and Control4’s Pakedge. Now OneVision supports SnapAV’s OvrC platform.

The milestone is an important one for OneVision, as SnapAV serves a significant chunk of the custom-installation channel. A good number of SnapAV dealers do not use any of the other platforms initially supported by OneVision.

OneVision works directly with home-technology integrators, serving their smart-home clients remotely with 24/7 tech support. Via these four platforms, OneVision can peer into the end user's network and troubleshoot issues ranging from poor network performance to ZigBee product failures.

Via these four platforms, OneVision can peer into the end user's network and troubleshoot issues ranging from poor network performance to ZigBee product failures.

Some dealers use the service as a profit center, generating much-needed recurring monthly revenue. Others use it as a necessity to service customers when they don’t have the bandwidth (or expertise) to do so themselves.

Compared to the other players, SnapAV was late to the managed-services party. In just a couple of short years, however, OvrC has eclipsed the others — not surprisingly given SnapAV’s huge mindshare in the integration community. In addition to OvrC, SnapAV sells a wide range of products in categories such as home theater, networking, power-management, audio, video, surveillance and (very recently) lighting controls.

The company built “sophisticated troubleshooting and diagnostic tools” into OvrC, as OneVision CEO Joey Kolchinsky puts it, enabling the service provider to hook into rich data about the network and the smart things connected to it.

SnapAV created an easy on-ramp for OneVision and other third-party service provider through OvrC’s “groups and permissions” feature. The installing dealer simply grants access to OneVision to open a direct line between the end user and service provider.

Kenny Kim, SnapAV’s VP of Connected Products, says, “Pairing our leading support platform with OneVision’s proven service and RMR strategies is a winning recipe for integrators looking to implement a profitable and sustainable managed services model.”  

ABOUT THE AUTHOR

Julie Jacobson
Follow
Julie Jacobson:
Julie Jacobson is founding editor of CE Pro, the leading media brand for the home-technology channel. She has covered the smart-home industry since 1994, long before there was much of an Internet, let alone an Internet of things. Currently she studies, speaks, writes and rabble-rouses in the areas of home automation, security, networked A/V, wellness-related technology, biophilic design, and the business of home technology. Julie majored in Economics at the University of Michigan, spent a year abroad at Cambridge University, and earned an MBA from the University of Texas at Austin. She is a recipient of the annual CTA TechHome Leadership Award, and a CEDIA Fellows honoree. A washed-up Ultimate Frisbee player, Julie currently resides in San Antonio, Texas and sometimes St. Paul, Minn. Follow on Twitter: @juliejacobson
View Julie Jacobson's complete profile

ARTICLE TOPICS

Networking • News • Products

ARTICLE TAGS

OvrC • Remote Management • RMR • Snap One

SHARE

Share On Facebook
Share On Twitter
Share On Linkedin
Share On Whatsapp
Share Via Email
Copy URL
← Previous Article Next Article →
Article Associations/Buying GroupsBusiness SupportCEDIA ExpoControlEventsLightingMarketsNewsWellness

Previewing CEDIA Education at CEDIA Expo 2022

Slate of 60 CEDIA education sessions at CEDIA Expo 2022 will focus on lighting, wellness and leadership among other key areas.
Article Business Support

Actual Steps You Can Take to Improve Your Custom Integration Company Culture

Consider your custom integration company culture: are your employees your customers too? Do you make a discipline out of recognition?
Article Associations/Buying GroupsBusiness SupportCEDIA ExpoControlEventsLightingMarketsNewsWellness

Previewing CEDIA Education at CEDIA Expo 2022

Slate of 60 CEDIA education sessions at CEDIA Expo 2022 will focus on lighting, wellness and leadership among other key areas.
Article Audio/VideoAV AccessoriesNewsProducts

Hands-On: Compact Pro-Ject CD Box S3 Provides Vibrant CD Playback

The budget-friendly Pro-Ject CD Box S3 CD player offers integrators a great option to give customers high-quality playback of their discs.

SHOW NEWSLETTER

Sign Up

CE Pro

Subscribe Sign Up

Content Types

News
Products
Projects
Companies
Downloads
Webcasts
Podcasts
Events

Specials

IntegratorJobs
CEDIA EXPO
CE Pro 100
CE Pro Summit
Awards Programs

Company Info

About
Contact Us
Customer Service
Media Solutions & Advertising

Subscribe

Magazine
Newsletters
Digital Edition

Connect

Twitter
Facebook
LinkedIn
YouTube
RSS Feed

Categories

AUDIO/VIDEO
AV Accessories
AV Racks
Amplifiers/Receivers
Cabling
Displays
Furniture
Mounts/Lifts
Multiroom AV
Projector Screens
Speakers/Subwoofers
Wireless AV
CONTROL
Central Vac
Energy/Power
Interfaces/Devices
HVAC/IAQ
Lighting
Motorized Shades
Whole-House Systems
NETWORKING
Cellular
Devices/Equipment
Wireless
Wiring/Installation
SECURITY
Access Control
Alarms/Sensors
Services/Platforms
Surveillance Cameras
BUSINESS SUPPORT
Associations/Buying Groups
Distributors/Reps
Operations
Recurring Revenue
Research
Sales/Marketing
Software/Services
Tools/Testers
MARKETS
Builders
Commercial
Design
Europe
Outdoors
Wellness
FOLLOW US ON
  • Follow
  • Follow
  • Follow
  • Follow
  • Follow

© 2021 Emerald X, LLC. All Rights Reserved.

  • ABOUT
  • CAREERS
  • TERMS OF USE
  • PRIVACY POLICY