As remote managed services become more valuable to integrators and their customers, leading provider OneVision has bolstered its comprehensive support platform with the launch of ProVision Conversations.
The unique conversational support tool built for custom integrators, the software brings essential service capabilities into one place, OneVision explains, including: a unified messaging inbox; detailed client service history; easy access to transcripts and recordings; comprehensive site notes and documentation; and more.
ProVision Conversations is fully integrated into the company’s ProVision software suite, which also includes a service CRM, on-call management tools, and RMR/subscription management.
Combined, according to the company, the offerings complement OneVision’s 24/7 remote support, so integrators everything they need to maintain a first-class service operation.
ProVision Conversations Aims to Streamline Service Delivery
“Conversations is part of our ongoing effort to help integrators streamline service delivery,” says Jason Griffing, OneVision’s director of Product.
“Supporting clients in this industry is incredibly demanding, and integrators need solutions that are optimized for the task.”
Traditionally, integrators have faced the challenge of piecing together service solutions from multiple vendors, often relying on general-purpose tools that fall short of addressing the specialized demands of connected home support, Griffing adds.
“This fragmented approach leads to inefficiencies, lost client context, and inconsistent service quality, ultimately hindering integrators’ ability to deliver the service experiences their clients demand,” he notes.
Additionally, OneVision has extended its reach by partnering with buying groups HTSA and Oasys within the past year, and recently added support for Crestron, eero, and Josh.ai.
Dealers Provides OneVision Input for Developing ProVision Conversations
Conversations is said to eliminate such hurdles by unifying purpose-built service tools into a single, intuitive platform.
In developing Conversations, OneVision states that it drew upon years of firsthand experience partnering with leading integrators across North America, compiling feedback to ensure that the software aligns with the challenges of supporting the professionally integrated smart home.
ProVision Conversations provides powerful customization capabilities, allowing them to tailor views and workflows to match their existing processes, according to Griffing.
The platform is said to seamlessly weaves critical information into the messaging interface such as client service history, system details, user preference notes, and subscription status, enabling front-line support teams to have relevant context at their fingertips.
OneVision says the introduction of Provision Conversations reflects its commitment to helping integrators who are overwhelmed by potential negative repercussions of constant client service demands on employees.
“Conversations is just the latest example of OneVision’s laser focus on client satisfaction and efficient organizational processes for my team,” says Acar Key, CTO and service manager at New York City- based dealer e-home, Inc. “We love partnering with them because they’re as fanatical about taking great care of clients as we are.”
Integrators can more about ProVision Conversations, view a short series of walkthrough videos, and book a full demo at onevisionresources.com/conversations.
