Parasol Tailors White-Glove Support Service for Bravas

Coronavirus outbreak emphasizes need for Bravas Support program of 24/7 remote support from Parasol across all 15 of its locations.

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Remote managed services company Parasol is teaming up with Bravas to offer a unique white-glove monitoring solution for Bravas clients.

“We’ve always had a ton of respect for Bravas and are excited to work with them and their clients as they continue to grow,” says Ted Bremekamp, Parasol’s co-founder and director of operations. “Bravas integrators are among the best of the best and we can’t wait to deliver our support solutions across their 15 locations.”

“We are pleased to welcome Parasol and its integrator-focused remote support solutions into the Bravas family,” says Jay Vandermyde, COO.

“Remote services and RMR were a priority for Bravas from the start, and COVID-19 has only emphasized how important this initiative is. Our clients’ expectations for quick, consistent, and high-quality remote support is higher than ever before, and the predictability of recurring revenue makes us a better business. Partnering with Parasol has allowed Bravas to tailor a white glove service experience for our clients. That experience, combined with the sales and marketing resources of a national brand, will make our remote managed services offering the best in the industry.”

“We couldn’t be more excited to launch our remote managed services offering, and our relationship with Parasol central to this,” says Alex Jaremko, national client services manager for Bravas.

“Client experience is a top priority. We’ve worked diligently to craft a program unique for Bravas. Parasol’s team has been easy to work with throughout the whole process. Their quick response and round-the-clock availability is one of the key components of Bravas Support.”

Bravas is the No. 6 company on the 2020 CE Pro 100 and the largest pure-play custom integration company on the list. In 2019, the company has $61.3 million in revenues from 1,600 total residential and commercial installations. Parasol is a 24/7 remote support company with offices in Las Vegas, Nevada and Richmond, Virginia.

About the Author

Jason Knott
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Jason Knott:

Jason Knott is Chief Content Officer for Emerald's Connected Brands. Jason has covered low-voltage electronics as an editor since 1990, serving as editor and publisher of Security Sales & Integration. He joined CE Pro in 2000 and serves as Editor-in-Chief of that brand. He served as chairman of the Security Industry Association’s Education Committee from 2000-2004 and sat on the board of that association from 1998-2002. He is also a former board member of the Alarm Industry Research and Educational Foundation. He has been a member of the CEDIA Business Working Group since 2010. Jason graduated from the University of Southern California.

ARTICLE TOPICS:

Business SupportOperationsRecurring RevenueCEPro 100News

ARTICLE TAGS:

BravascoronavirusParasolRMR