Customer Service

All In Customer Service

How SMS Texting and 2-Way Chat Can Improve Customer Satisfaction

As many service industries transition toward immediate communication with clients, integrators should follow suit and use texting and 2-way chats to bolster customer service and satisfaction.

CE Pro Editors · September 09, 2021

Why Integrators Who Prioritize Convenience Are Poised for Success

By paying closer attention to the customer experience, integrators can get a leg up on the competition by providing a convenient and efficient set of services.

CE Pro Editors · August 12, 2021

We All Work For Sales: How Good Customer Experiences Can Lead to Growth

Industry expert Pete Baker shares two recent experiences that highlight the importance of good customer service, and how that service requires every employee to buy-in and have a healthy mindset.

Pete Baker · July 06, 2021

How Exceptional Customer Service and Communication Can Differentiate You From Other Integrators

Business leaders looking to separate their company from the pack should be sure to ask themselves the right questions, like ‘What makes your company so different?’

CE Pro Editors · June 15, 2021

HTSA: 85% of Clients Will Pay More for Superb Customer Service

The HTSA’s newly created Relationship Science Masterclass is designed to teach integrators to re-think how they approach engaging with customers.

CE Pro Editors · March 03, 2020

Yes, You Can Begin Generating Recurring Revenue in 60 Days

Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.

Joseph Kolchinsky · April 17, 2019

Most Frustrating Vendors in the Home-Technology Channel

Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: ‘They do not put all the parts in the box.’

Julie Jacobson · April 06, 2018

5 Reasons You Need a Ticketing System in Your Business

Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.

Jason Griffing · October 24, 2017

23 Big (and Small) Questions to Ask Yourself Before You Sell Service Plans

Too few integrators in the industry understand what’s involved in implementing service plans … until it’s too late.

Jason Griffing · September 21, 2017

3 Ways to Step Up Your Customer Service Game

It’s hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision’s service workshop at CEDIA 2017.

Jason Griffing · August 16, 2017