How High NPS Results Drive Impactful Insights for Integrators & Suppliers
The widely recognized Net Promoter Score (NPS) metric delivers data and feedback that can be considered for improving…
News May 6
Latest In: Customer Service
Here’s Your Marketing Cheat Sheet to Reel In More Clients
At the core of their business, integrators should be able to answer the ‘who, what, why, and how’…
News April 30Brinks Home Marks Virtual Tech Program Success
Brinks Home, one of North America’s largest home security and alarm monitoring companies, has announced the success of…
Briefs March 19
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American Lighting Pixel Lighting Empowers Customized Lighting System Designs
Jennifer Kirkpatrick points out how American Lighting supports its dealers through every step of their lighting system installations.
July 2
Last Chance to Vote for CE Pro’s 14th Annual Quest for Quality Awards
Take our Quest for Quality Awards survey and vote for which manufacturers and distributors delivered top-notch service last…
News January 24
My Sad Custom Integration Experience
Our editor's negative experience with a custom integrator begs the seemingly-simple question, "can CE professionals score more by…
News June 27
4 Lessons Integrators Must Learn to Improve at Cold Calling Potential Customers
By focusing on what benefits integrators have to offer to customers, integrators can continually improve on their cold…
News November 5
How SMS Texting and 2-Way Chat Can Improve Customer Satisfaction
As many service industries transition toward immediate communication with clients, integrators should follow suit and use texting and…
News September 9
Why Integrators Who Prioritize Convenience Are Poised for Success
By paying closer attention to the customer experience, integrators can get a leg up on the competition by…
News August 12
We All Work For Sales: How Good Customer Experiences Can Lead to Growth
Industry expert Pete Baker shares two recent experiences that highlight the importance of good customer service, and how…
News July 6Latest Products
