Customer Service

All In Customer Service

Yes, You Can Begin Generating Recurring Revenue in 60 Days

Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.

Joseph Kolchinsky · April 17, 2019

Most Frustrating Vendors in the Home-Technology Channel

Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: ‘They do not put all the parts in the box.’

Julie Jacobson · April 06, 2018

5 Reasons You Need a Ticketing System in Your Business

Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.

Jason Griffing · October 24, 2017

23 Big (and Small) Questions to Ask Yourself Before You Sell Service Plans

Too few integrators in the industry understand what’s involved in implementing service plans … until it’s too late.

Jason Griffing · September 21, 2017

3 Ways to Step Up Your Customer Service Game

It’s hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision’s service workshop at CEDIA 2017.

Jason Griffing · August 16, 2017

Under the Surface of Lennar’s Move to Wireless & Amazon Smart-Home Services

When paired with Lennar’s decision to utilize Amazon Home Services for installation, the builder’s sharp reduction in low voltage cabling reinforces the notion that it sees a traditional path to the smart home, the CEDIA channel, as outdated.

Joseph Kolchinsky · August 02, 2017

Did You Notice This One Line in Amazon’s Smart Home Service Message?

One sentence tucked into Amazon’s smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.

Jason Griffing · July 30, 2017

Why Recurring Revenue Skeptics Are Missing the Point

Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely is.

Joseph Kolchinsky · July 29, 2017

LA Integrator Creates 24/7 Service App After CE Pro Summit Discussion

Max Angst, CEO of MAXSYSTEMS, says customers can now request service simply by touching a button on their smartphone app.

CE Pro Editors · July 28, 2017

Improve Your Customer Service with One Simple Phrase

To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

Jason Griffing · July 05, 2017