All In Customer Service
The HTSA’s newly created Relationship Science Masterclass is designed to teach integrators to re-think how they approach engaging with customers.
CE Pro Editors · March 03, 2020
Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.
Joseph Kolchinsky · April 17, 2019
Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: ‘They do not put all the parts in the box.’
Julie Jacobson · April 06, 2018
Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.
Jason Griffing · October 24, 2017
Too few integrators in the industry understand what’s involved in implementing service plans … until it’s too late.
Jason Griffing · September 21, 2017
It’s hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision’s service workshop at CEDIA 2017.
Jason Griffing · August 16, 2017
When paired with Lennar’s decision to utilize Amazon Home Services for installation, the builder’s sharp reduction in low voltage cabling reinforces the notion that it sees a traditional path to the smart home, the CEDIA channel, as outdated.
Joseph Kolchinsky · August 02, 2017
One sentence tucked into Amazon’s smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.
Jason Griffing · July 30, 2017
Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely is.
Joseph Kolchinsky · July 29, 2017
Max Angst, CEO of MAXSYSTEMS, says customers can now request service simply by touching a button on their smartphone app.
CE Pro Editors · July 28, 2017