As many service industries transition toward immediate communication with clients, integrators should follow suit and use texting and 2-way chats to bolster customer service and satisfaction.
CE Pro Editors · September 09, 2021
By paying closer attention to the customer experience, integrators can get a leg up on the competition by providing a convenient and efficient set of services.
CE Pro Editors · August 12, 2021
Industry expert Pete Baker shares two recent experiences that highlight the importance of good customer service, and how that service requires every employee to buy-in and have a healthy mindset.
Pete Baker · July 06, 2021
Business leaders looking to separate their company from the pack should be sure to ask themselves the right questions, like ‘What makes your company so different?’
CE Pro Editors · June 15, 2021
The HTSA’s newly created Relationship Science Masterclass is designed to teach integrators to re-think how they approach engaging with customers.
CE Pro Editors · March 03, 2020
Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.
Joseph Kolchinsky · April 17, 2019
Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: ‘They do not put all the parts in the box.’
Julie Jacobson · April 06, 2018
Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.
Jason Griffing · October 24, 2017
Too few integrators in the industry understand what’s involved in implementing service plans … until it’s too late.
Jason Griffing · September 21, 2017
It’s hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision’s service workshop at CEDIA 2017.
Jason Griffing · August 16, 2017
