Brinks Home, one of North America’s largest home security and alarm monitoring companies, has announced the success of its Virtual Tech program, an initiative designed to enhance customer service while optimizing operational efficiency. The program

Take our Quest for Quality Awards survey and vote for which manufacturers and distributors delivered top-notch service last year, in 16 and six categories, respectively.

Our editor's negative experience with a custom integrator begs the seemingly-simple question, "can CE professionals score more by improving communication?"

By focusing on what benefits integrators have to offer to customers, integrators can continually improve on their cold calling skills and eventually earn more projects as a result.

As many service industries transition toward immediate communication with clients, integrators should follow suit and use texting and 2-way chats to bolster customer service and satisfaction.