Article Customer Service
My Sad Custom Integration Experience
Our editor's negative experience with a custom integrator begs the seemingly-simple question, "can CE professionals score more by improving communication?"
Jun 27, 2022
4 Lessons Integrators Must Learn to Improve at Cold Calling Potential Customers
By focusing on what benefits integrators have to offer to customers, integrators can continually improve on their cold calling skills and eventually earn more projects as a result.
Nov 05, 2021
How SMS Texting and 2-Way Chat Can Improve Customer Satisfaction
As many service industries transition toward immediate communication with clients, integrators should follow suit and use texting and 2-way chats to bolster customer service and satisfaction.
Sep 09, 2021
Why Integrators Who Prioritize Convenience Are Poised for Success
By paying closer attention to the customer experience, integrators can get a leg up on the competition by providing a convenient and efficient set of services.
Aug 12, 2021
We All Work For Sales: How Good Customer Experiences Can Lead to Growth
Industry expert Pete Baker shares two recent experiences that highlight the importance of good customer service, and how that service requires every employee to buy-in and have a healthy mindset.
Jul 06, 2021
How Exceptional Customer Service and Communication Can Differentiate You From Other Integrators
Business leaders looking to separate their company from the pack should be sure to ask themselves the right questions, like 'What makes your company so different?'