OneVision Resources, a popular third-party client service and support provider for custom integrators, announces the availability of a set of comprehensive, industry-specific resources to help home systems integration firms deal with the coronavirus pandemic.
Home technology professionals, like other businesses, are grappling with how to keep their operations afloat during these uncertain times, and partners like OneVision and other industry suppliers are stepping up to assist. Maintaining relations with clients, colleagues, and their own employees; prioritizing time and establishing policies for staff; and mitigating financial hardship are a few of the major concerns.
Moreover, integration firms are faced with the challenge of helping their customers live with a sense of normalcy during these times by staying productive and engaged. It’s a lot to digest and remediate, and with no concrete answers on which to base decisions, the company notes.
OneVision has developed an online “Data Room” full of detailed COVID-19 resources geared specifically for the systems integration business. Available guides address everything from financial preparedness to customer engagement, regional considerations, and more.
“There’s an overwhelming amount of information available about the current business climate, but none that is specifically geared for the home systems industry,” says OneVision Resources founder and CEO Joey Kolchinsky, who notes on the Data Room landing page that dealers can reach out to him for suggestions about specific things to focus on.
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Resources for Short- & Long-Term Outlook
The coronavirus resources are available now to not only OneVision partners but all integration firms and are divided into three main categories: Client and Contractor Relations, Internal Policies, and Economic/Financial Risk Mitigation Strategies.
Focusing on both short- and long-term initiatives, the Data Room will be updated regularly as new information is acquired and analyzed, the company says.
“The coronavirus outbreak is challenging all of us, forcing us to deal with new and unpredictable problems as they arise,” says Todd Jarvis, owner of Texas-based Sterling Home Technologies.
“Through [OneVision’s] leadership and shared resources, we know we’re looking at the situation through a comprehensive framework. We are all in this together, and together we are stronger and better prepared to deal with whatever comes our way.”
OneVision’s Client-Facing Response plan, for example, helps dealers adjust operations and align client, employee, and company objectives while continuing to service the client.
“One of the biggest objectives with this plan is to give integration firms detailed steps to protect the well-being of their clients and employees and to position themselves as a valuable resource to clients who now need these services in the home more than ever,” Kolchinsky explains.
“Some of the recommendations include specific measures for maintaining cleanliness and social distancing at clients’ homes and how to conduct remote appointments.”
The Internal Policies section details the creation of safe, productive working environments. Included are: frameworks to classify employee risk, policies to ensure the safety of employees/clients during on-site appointments, and contingency plans should an outbreak occur in their office or the surrounding community.
The Internal Financial Response plan outlines the potential financial impact of the pandemic and steps to protect the short- and long-term success of the business. Topics include: dealing with labor shortages and inability to finish projects due to illness, strategies to generate revenue in the economic downturn, and preparing for disruption in the supply chain.
