Jetbuilt, a global developer of AV project sales and management software, is set to launch Jetbot, its AI-driven service desk. Initially introduced as part of Jetbuilt’s support team and well-received for its powerful capabilities, Jetbot Service Desk will be unveiled in its enhanced role at CEDIA Expo 2024 from September 5–7, 2024, at the Colorado Convention Center.
This new feature, integrated with Jetbuilt‘s existing Service module, is designed to simplify device troubleshooting for end users and significantly reduce service calls and on-site deployment for integrators.
Jetbot is said to be unique because it understands the entire functionality of devices within a project ecosystem—down to every detail of the owner’s manual for a specific product—to ensure that it provides contextually relevant, project-specific guidance beyond basic troubleshooting. By simply scanning a QR code on the device in question, users are immediately guided through troubleshooting steps specific to that device and its role within the entire ecosystem. There’s no need to search for where to start the troubleshooting process because the system takes the guesswork out of diagnosing issues, making it easier for end users to resolve problems quickly and efficiently.
Jetbuilt asserts this self-service approach is especially beneficial for after-hours support, eliminating the need for immediate direct communication with integrators and ensuring that problems are addressed promptly and efficiently. Upon completion of the troubleshooting process, Jetbot automatically generates a support log and a closed service ticket for integrators to review during regular business hours. This ensures seamless service continuity and allows integrators to stay informed about the issues their clients encounter, enabling them to provide more effective customer support. If Jetbot can’t resolve an issue, it has the ability to connect the user with a human or schedule and dispatch a technician, providing them with a detailed support ticket.
“Jetbot offers significant benefits for integrators by alleviating the workload on service desk staff,” adds Paul Dexter, chief executive officer for Jetbuilt. “We recognize that many AV companies rely on one or more individuals to manage service desks. Jetbot can handle a significant portion of support requests, allowing integrators to expand coverage at a fraction of the cost.”
CEDIA 2024 attendees can visit Jetbuilt in booth #1135 during the annual residential market technology trade event.
