Most integrators work diligently to sign direct agreements with the end user customers, but sometimes they only have a contract with the general contractor or homebuilder. That’s fine but if you are not paid, that arrangement precludes you from going after the end user client for the money you are due.
According to legal expert Ken Kirschenbaum of Kirschenbaum & Kirschenbaum and columnist for CE Pro’s sister publication Security Sales & Integration, a custom integrator who is brought on as a subcontractor to install a system by a GC has a finite amount of time to seek a legal remedy, whether that be suing the GC or filing a lien against the property.
Unless the integrator has a direct written agreement with the end user client, he cannot sue them for the unpaid money.
“Getting paid is too common a problem for subcontractors,” says Kirschenbaum. “Because your agreement is with the general contractor you are compelled to look to the general contractor for payment. Your agreement with the general contractor will address payment. Watch out for the ‘paid when paid’ clause, which means you don’t get paid unless the general contractor is paid.”
Kirschenbaum notes that a “paid when paid” clause is not enforceable in certain states, such as New York.

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So what can you do? You may be able to file what is called a mechanic’s lien against the property.
“In New York, a mechanic’s lien can be filed for the value, or agreed upon value, of the work done. The lien can be placed on the subscriber’s title or interest in the property where you performed the work,” he says.
There is a finite window for filing such a lien. For single-family dwellings, it is only four months.
“A mechanic’s lien may not be available unless the installation is considered an improvement to the real property, which is usually not the case with alarm equipment,” adds Kirschenbaum.
He also notes that it is important to make sure your contract with the GC protects you from liability in his contract with the end user client.
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