By Joseph Kolchinsky · April 17, 2019 • It's easier than it looks. Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.
By Julie Jacobson · April 6, 2018 • Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: 'They do not put all the parts in the box.'
By Jason Griffing · October 24, 2017 • Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.
By Jason Griffing · September 21, 2017 • Too few integrators in the industry understand what's involved in implementing service plans ... until it's too late.
By Jason Griffing · August 16, 2017 • It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision's service workshop at CEDIA 2017.
By Joseph Kolchinsky · August 2, 2017 • When paired with Lennar’s decision to utilize Amazon Home Services for installation, the builder’s sharp reduction in low voltage cabling reinforces the notion that it sees a traditional path to the smart home, the CEDIA channel, as outdated.
By Jason Griffing · July 30, 2017 • One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.
By Joseph Kolchinsky · July 29, 2017 • Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great smart-home customer service absolutely is.
By CE Pro Editors · July 28, 2017 • Max Angst, CEO of MAXSYSTEMS, says customers can now request service simply by touching a button on their smartphone app.
By Jason Griffing · July 5, 2017 • To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.
By Joseph Kolchinsky · June 14, 2017 • There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia will offer remote network support, called Mag Care.
By Advertorial · June 8, 2017 • Do you have the software it takes to deliver great customer support?
By Jason Knott · June 6, 2017 • Texadia Systems focuses on several niche markets, including commercial relocation projects, design/build A/V projects, high-end custom homes and multi-dwelling units (MDUs).
By Jason Griffing · May 17, 2017 • Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's a risky situation for a business, especially when it comes to your service team.
By Jason Griffing · May 17, 2017 • Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI’s — are bringing technological barriers down and making it easier for competitors to enter the market.