Vizio Pays $2.2M to FTC After Secretly Collecting Consumers’ TV Viewing Data

Vizio has reached an agreement with the FTC and New Jersey consumer protection after allegedly collecting viewing data on 11 million consumer TVs without consent.


Vizio has paid $2.2 million to settle charges by the Federal Trade Commission (FTC) and the Office of the New Jersey Attorney General.

The suit claimed that the television manufacturer violated the FTC Act and New Jersey consumer protection laws when it installed software to collect viewing data on 11 million TVs without consumers' consent, something CE Pro predicted two years ago when Vizio first filed for its IPO.

In filing for its $172.5 million IPO, low-cost TV maker Vizio (VZIO) discloses why it sells so many TVs at such piddling margins: it’s all about seeding the marketplace with data-collection devices,” wrote CE Pro editor Julie Jacobson at the time. “Vizio isn’t really luring investors with promises of really good TVs. That prospect is buried in its plans to deliver customer data, monitoring tools and e-commerce platforms to advertisers and online resellers.”

According to the FTC, beginning in February 2014 Vizio manufacturered its smart TVs to capture second-by-second data about video displayed on the TVs, including consumer cable, broadband, set-top box, DVD, over-the-air broadcasts and streaming devices, through its “Smart Interactivity” feature. Vizio touts the feature as enabling program offers and suggestions but did not inform consumers that the settings also collect consumers' viewing data.

Vizio also allegedly facilitated “appending specific demographic information to the viewing data, such as sex, age, income, marital status, household size, education level, home ownership, and household value. VIZIO sold this information to third parties, who used it for various purposes, including targeting advertising to consumers across devices, according to the complaint,” according to the FTC.

The federal court order will require Vizio to get expressed consent for its data collection practices and delete all information collected before March 1, 2016.

Vizio Issues Statement on Settlement

“VIZIO is pleased to reach this resolution with the FTC and the New Jersey Division of Consumer Affairs. Going forward, this resolution sets a new standard for best industry privacy practices for the collection and analysis of data collected from today's internet-connected televisions and other home devices,” says Jerry Huang, general counsel, VIZIO.

“The ACR program never paired viewing data with personally identifiable information such as name or contact information, and the Commission did not allege or contend otherwise,” Huang continues. “Instead … the practices challenged by the government related only to the use of viewing data in the 'aggregate' to create summary reports measuring viewing audiences or behaviors. Today, the FTC has made clear that all smart TV makers should get people's consent before collecting and sharing television viewing information and VIZIO now is leading the way.”

Vizio also notes that even before the resolution was announced, the company had addressed concerns by updating online and onscreen disclosures. The FTC complaint acknowledged that Vizio sent on-screen notifications informing users about viewing data collection, and that it reminds users of the option to turn this feature off or on.

Vizio now offers mechanisms to educate users about the purpose and nature of its viewing data program.

About the Author

Robert Archer
Robert Archer:

Bob is an audio enthusiast who has written about consumer electronics for various publications within Massachusetts before joining the staff of CE Pro in 2000. Bob is THX Level I certified, and he's also taken classes from the Imaging Science Foundation (ISF) and Home Acoustics Alliance (HAA). Bob has also served as the technology editor for CE Pro's sister publication Commercial Integrator. In his personal time beyond his family, he's studied guitar and music theory at Sarrin Music Studios in Wakefield, Mass., and he also studies Kyokushin karate at 5 Dragons and Brazilian jiu-jitsu at Binda Brazilian Jiu Jitsu. Both martial arts schools are located in Haverhill, Mass.