Last year, Skywalker AV completely revamped its website, which was already a multi-year winner of a Quest for Quality Award. While the company didn't take home an award for its website this year, Skywalker AV did push to improve its social media presence, earning a gold for its efforts.
“Our social media presence is imperative to keep our customers informed on a day-to-day basis. We focus on providing our followers with relevant industry information, helpful tips, and company updates on what’s new,” says Randy Criebaum, president, Skywalker AV.
“We also use social media to coordinate events, inform our customers about sales promotions, and as a forum for trending A/V topics. Occasionally, we might post a meme or two just for fun!”
By pairing good social media practices with a sleek, easy-to-use website, Skywalker AV shows a dedication to its online presence that's not often seen in the CE market.
“It's extremely important to us that our dealers have an easy and enjoyable experience while shopping online,” says Criebaum.
“The site is packed with key features to help dealers do business such as our integrated proposal software, hundreds of how-to videos and more.”
Skywalker AV Dealer Programs and Shipping Policies Earn Awards
Skywalker AV also won platinum Quest for Quality Awards for its shipping policies and customer service.
“Our platinum-rated shipping policy is tough to beat and popular among dealers. We have amazing wholesale prices and freight is on the house with orders over $750,” comments Criebaum.
Criebaum is also quick to praise his coworkers, saying, “Taking Platinum in this category once again comes down to one thing — people. We’re fortunate to have a team of great people that genuinely care. From top down, everyone here is willing to go above and beyond to provide fast and friendly service. We continue to thrive by building relationships and giving each customer a personal buying experience.”
Wrapping up its wins, the company also took home a gold award for its dealer programs and incentives.
“We’re extremely proud to have won the gold award in this category once again. At Skywalker AV Supply, we continue to provide a mix of diverse products with competitive pricing. Combine that with our platinum shipping policy and dealers really benefit from doing business with us,” says Criebaum.