Hikvision Launches Dedicated Cybersecurity Hotline for Video Surveillance Users, Contractors

Following Internet hacks through susceptible video-surveillance products from numerous manufacturers, Hikvision establishes dedicated line for cybersecurity concerns.


Over the past year, we've seen multiple Internet hacks through video-surveillance products, including Dahua (definitely), Hikvision (maybe), and IC Realtime — many due to the use of default passwords or port forwarding.

For these reasons, Hikvision — a giant in the surveillance market — has established a cybersecurity hotline for contractors, clients and technology partners.

“It is important to acknowledge that no product or security system is 100 percent secure from a cybersecurity breach,” said Hikvision USA president Jeffrey He in September following a security breach. 

He noted that the Common Vulnerabilities and Exposures (CVE) community, which tracks these things, uncovered some 200 cybersecurity vulnerabilities in the video surveillance category. 

Of those, He says, “only 8 CVEs have been issued for Hikvision products. All of these vulnerabilities have been patched in the latest version of firmware, which is available from our website.”

Hikvision dealers, users and partners can call the company’s cybersecurity hotline at (626) 723-2100, or dial the general technical support line at (866) 200-6690 and press #5. Related support inquiries can also be sent via email to techsupport.usa@hikvision.com

“Cybersecurity is Hikvision’s top priority,” says He. “Innovation and R&D are integral parts of our technology development, and continuous improvements to our cybersecurity support with this hotline solidify our commitment to secure our products even further.”

In other recent developments at Hikvision, the company appointed Chuck Davis, a former IBM executive security architect, to serve as cybersecurity director for the company’s North American operations.

Davis has worked for more than 20 years building cybersecurity programs for large enterprise organizations. He began working for IBM in 1997 and rose to the position of global security operations manager before leaving the company in 2011. He later returned in 2015 as executive security architect, serving in that role for more than two years prior to joining Hikvision.