CEDIA Q&A: OneVision to Host Two Courses on Service and Recurring Revenue

Don’t miss these educational workshops during CEDIA 2017 on making the transition from project revenue to service revenue, taught by Joseph Kolchinsky, founder and CEO of OneVision.


With CEDIA 2017 coming in just a few short weeks, CE Pro spoke to Joseph Kolchinsky, founder and CEO of OneVision, about what the company has planned for its CEDIA booth #3329 in San Diego from Sept. 5-9. 

Check out OneVision's blog, featuring articles about how to deliver service and gain RMR, here.

What would you say to dealers who are stumbling across your company for the first time?

OneVision Resources offers industry-certified 24/7 white-label tech support for integrators like you, serving as a virtual extension of your service department.

Our offering provides substantial value to our partners, who instantly experience a vastly improved work-life balance. Likewise, end-users not only get a better tech experience by way of our easily-accessible support, they will have a better experience with your company which in turn, instills more value in anything you do for them.

And that’s just the beginning. We provide a full suite of turnkey service software solutions called the OneVision Platform. From implementing a suite of enterprise-class solutions, to spinning up a comprehensive RMR marketing and sales engine, to providing ongoing training and education through our Partner Development Group, we are deeply invested in the success of our Partners.

Take time to stop by the OneVision booth (#3329) to find out how our solutions can help you provide truly differentiated service solutions that will give you a competitive edge in your market.

What would you say to dealers who are already familiar with your product line?

The OneVision Platform is a first-of-its kind offering designed to improve an integrator’s service operation, offering and outcome while simultaneously providing customers with an exceptional technology service experience, 24/7/365.

Working with an ever-increasing roster of Partners allows us to quickly fine-tune and expand our offering to provide services that will help companies like yours find success, fast.

The recent formation of our Partner Development Group is a perfect example. Knowing that OneVision’s success is tied to that of our Partners, we’ve made a substantial investment in creating a dedicated group whose sole job is to provide the training, educational resources and support needed to modernize your entire business, not just your service operations.

If a dealer/integrator stops by your booth and invests only 5 minutes to spare, what’s the one product he should examine or one question he should ask?

With only 5 minutes, the question to ask and answer is “What are the benefits that my clients and I will experience by working with OneVision?”

That answer is simple and straightforward. With OneVision by your side, your clients receive a level of responsiveness and availability they’ve likely never experienced before. Meaning, our team of friendly, highly-trained, and emotionally intelligent support specialists are available 24/7/365 and we guarantee a response within 30 minutes.

You and your team will experience pressure-relief and a dramatic reduction in staffed after hours support. Instead of spending your nights and weekends responding to service-related calls/emails and performing basic support, OneVision will handle it all for you. During the work week, you’ll notice a sharp improvement in your ability to focus and deliver on your clients’ expectations because OneVision removes the distraction and time spent performing triage and basic support for  service requests that are otherwise a distraction to your team.

Think of your closest competitor (company or product). What is one thing you offer that they don’t? Please be specific.

Far from being a simple answering service, monitoring station or an on-call employee tasked with carrying the phone, we work hand-in-hand with our Partners to ensure that every aspect of their business is optimized to provide their clients with a premium service experience.

This helps our Partners differentiate their company in a connected home-savvy market that is growing increasingly competitive.

Why are you looking forward to CEDIA coming to San Diego for the first time?

San Diego is a gorgeous city and we’re confident that the setting will lend itself well to an atmosphere of excitement and innovation. We see tremendous opportunity in the connected home market both today and well into the future. But the most significant wins will be achieved by forward-thinking integrators who are willing to invest in transforming their companies into service-led organizations.

What better setting than San Diego could there be to discuss the bright future ahead?

What 5 hashtags would best describe your CEDIA presence?

#ServiceFirst, #CX (customer experience), #TurnkeySolutions, #WorkLifeBalance, #Innovate

Do you have any course offerings at CEDIA?

Yes! I am teaching two different can’t-miss service workshops this year. You can learn more and register by visiting this page.

Service Plans are Easy; Execution is Hard” takes place Wednesday 9/6 from 8:00 AM – 9:30 AM in Room 31 C.

Designed for business owners and primary decision makers in the company, this course is designed to help you cut through the noise surrounding premium service offerings. Stop analyzing and start executing! Learn how to build plans that are simple and profitable. And most importantly, gain the tools and knowledge you need to successfully sell and implement them in your business right away!

Project-to-Service Transition: Culture, Process, and Technology” takes place Wednesday 9/6 from 10:00 AM – 11:30 AM in Room 31 C.

This course is designed for service managers and anyone else involved in service operations and culture.

From embracing cultural changes to updating technical systems and re-defining organizational structure, modernizing your service operations requires new ways of thinking and acting. With improved profitability, better work-life balance, and stabilized cash-flow, the transformation is well worth the effort. If your company has struggled to embrace the transition toward a service-first culture, this course will help you break through the friction.

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