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Business Support | CEDIA Expo | Events | Networking | News | Videos
September 30, 2019

TechTalk: Nortek Explains How AI and the Cloud Can Help Integrators Fix Problems Before They Happen

Want to solve a bunch of your customer's smart home issues without having to lift a finger? Nortek says it's time to embrace the power and possibilities that IP networking, the cloud, and AI can provide integrators.
Andrew Nichols  
Article:
Business Support | CEDIA Expo | Events | Networking | News | Videos
September 30, 2019

TechTalk: Nortek Explains How AI and the Cloud Can Help Integrators Fix Problems Before They Happen

Imagine walking into the office one morning to find your computer has fixed several issues in a customer’s home without you having to do anything. Sound surreal? Well, during his CEDIA Expo 2019 TechTalk, Miguel Alonso, VP of products, Nortek Security & Control, discussed how this fever dream is slowly becoming reality for integrators thanks in part to the efforts of IP networking, the cloud, and AI computing.

The cloud allows integrators to use “virtually unlimited computing and memory resources at very low prices, and that changes everything,” says Alonso. When the cloud is combined with IP networking, which allows integrators to unify the transport of signals in a home into a single physical infrastructure, integrators now have the ability to connect and compute faster and cheaper than ever before.

So how do integrators use this to their benefit? Elan has a management cloud that connects every Elan automated home together and allows integrators to manage, view, and control the network of devices they’ve installed. In addition, it provides remote management opportunities for the integrator so they can access their systems without needing to be at work.

“[Integrators] can literally see potential issues with an automated home before the end-user actually sees those issues. And they can take action remotely…they don’t have to dispatch a technician to the consumer’s home,” says Alonso.

This allows integrators to service the same number of end-users with fewer employees, or they are able to scale by servicing more end-users with the same number of employees. Integrators then have an easier time offering maintenance services that they can provide at high-value for their customers, but at low cost to them. 

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AI Does the Hard Work For You

In conjunction with IP networks and the cloud, artificial intelligence (AI) can help solve problems within a home faster and more efficiently than was previously possible.


Related: TechTalk: How Google Nest is Getting Integrators Involved in 'Connected Home' Sales

According to Alonso, AI can look at the performance and behaviors of hundreds of thousands of installed homes. Then, using that data, algorithms can predict that a system will fail before the system actually fails. This is because it has now learned common failure behaviors from other systems.

AI can even take action on an integrator’s behalf. “[Integrators] go from a place where the customer has a problem they call you and you dispatch a technician…to a place where the customer support technician shows up to work in the morning and the system tells them ‘Hey, while you were sleeping, I fixed all these problems for you’,” says Alonso.

Plus, AI can humanize the smart homes customers live in. For example, the Elan platform uses facial recognition to allow a smart home to react and respond to a user being there and subsequently personalize that user’s experience.

ABOUT THE AUTHOR

Andrew Nichols
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Andrew Nichols:
Andrew is a journalist and educator living in the Providence area. He was previously the Editor-in-Chief of a gaming and tech website, and the Managing Editor of his university newspaper, The Torch. He has spent the last 4 years writing and editing articles focused on the residential AV industry.
View Andrew Nichols's complete profile

ARTICLE TOPICS

Business Support • CEDIA Expo • Events • Networking • News • Videos

ARTICLE TAGS

Artificial Intelligence • Cloud • Elan • Nortek Control

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