Not every integration company is experiencing downturns during the coronavirus pandemic. Some regions of the country have been affected to a lesser degree by the virus, and some states have enacted more strict safety measures than others. Those factors have meant the economic effect of the pandemic is not the same everywhere.
Due to unprecedented growth, Acoustic Design Systems (ADS) in Las Vegas has expanded its team and continues to search for more qualified staff. With many people sheltering at home, the company says its smart home control, commercial automation and security business has experienced a surge in customer demand for upgrading and implementing home and office technology.
“We are grateful that our business is valued by our customers, even in the toughest of circumstances. The loyalty exhibited by our existing and new clients has allowed us to keep our doors open and provide employment for many in Las Vegas. In fact, with the surge in demand for smart home and security systems we hope to add even more people to our team over the next few months,” says Christopher Sterle, founder and CEO of ADS.
To accommodate the growth, ADS has increased staffing by more than 25%, hiring 14 new technicians, service members, programmers and sales team members. In their roles, new team members are responsible for handling business development, installations and technical support throughout the Las Vegas valley.
Each new employee brings a variety of experience within the audio video and security industries, and is committed to growing within their fields and supporting the local business community, according to the company. Sales team employees are members of the Southern Nevada Home Builders Association, NAIOP Commercial Real Estate Development Association of Southern Nevada, and Henderson Chamber of Commerce, as well as industry-specific organizations. Technicians and other field staff will earn industry certifications with Control4, Savant, Parasol and other smart home and automation technology manufacturers, and are OSHA certified.
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When the pandemic hit, ADS adapted and created a new service for both existing and new clients that builds recurring monthly revenue (RMR). Virtual appointments allow sales consultants and technicians to address and discuss a client or potential client’s network, security systems and audio video needs in order to remain connected, safe, and entertained while adhering to social distancing mandates.
As the exclusive home automation and security partner for Toll Brothers and other home builders, virtual appointments are also available for new homebuyers interested in discussing home automation and security systems.
Additionally, ADS recently launched a comprehensive monthly virtual service plan for maintaining smart home technology systems in mid-market homes, high-scale custom homes and commercial facilities. This 24/7, innovative service plan allows for technical support staff to remotely monitor and repair clients’ residential or commercial automation networks, which can include a number of connected IP devices such as smart TVs and home entertainment systems, security cameras, video doorbells, automation systems, thermostat controls, lighting controls and much more.
Offered as a monthly subscription, the new service plan allows for social distancing, enabling technicians to continually monitor the system’s health and device connectivity any time day or night.
