• CEPro_logo_blue-new
  • TOPICS
      • News
        • People & Places
        • Product Briefs
      • Projects
      • Events
      • Control
        • Central Vac
        • Energy/Power
        • HVAC/IAQ
        • Interfaces/Devices
        • Lighting
        • Motorized Shades
        • Whole House Systems
      • Audio/Video
        • Audio/Video
        • AV Accessories
        • AV Racks
        • Cabling
        • Displays
        • Furniture
        • Headphones
        • Home Theater
        • Media
        • Mounts/Lifts
        • Multiroom AV
        • Projectors/Screens
        • Speakers/Subwoofers
        • Wireless AV
      • Security
        • Access Control
        • Alarms/Sensors
        • Services/Platforms
        • Surveillance/Cameras
      • Business Support
        • Associations/Buying Groups
        • Cell Phone Boosters
        • Distributors/Reps
        • Operations
        • Recurring Revenue
        • Research
        • Sales/Marketing
        • Software Services
        • Tools/Testers
      • Networking
        • Cellular
        • Devices/Equipment
        • Wireless
        • Wired/Installation
      • Markets
        • Builders
        • Commercial
        • Design
        • Europe
        • Outdoors
        • Resimercial
        • Wellness
      • CE Pro Hub Pages
        • Bose
        • Savant
        • Inside Sound United
  • PRODUCTS
  • RESOURCES
    • Reports/Downloads
    • Buyer’s Guide
    • Webcasts
    • Podcasts
    • Integrator Jobs
    • Digital Edition
    • CE Pro-iQ
  • SUBSCRIBE
    • CEDIA SHOW UPDATES
    • CEPRO PRINT EDITION
    • CEPRO DIGITAL EDITION
    • CEPRO NEWSLETTERS
  • DISCOVER
    • CEDIA Expo
      • September 29 – October 1
        Dallas, TX
      • VISIT SITE
    • KBIS
      • February 8 – 10
        Orlando, FL
      • VISIT SITE
    • Total Tech Summit
      • October 26 – 28
        Orlando, FL
      • VISIT SITE
    • Commercial Integrator
      • VISIT SITE
    • Security Sales
      • VISIT SITE
    • Tech Decisions
      • VISIT SITE
    • Campus Safety
      • VISIT SITE
    • Design Well
      • VISIT SITE
    • KBB Online
      • VISIT SITE
    • AV-iQ
      • VISIT SITE
    • CE Pro-iQ
      • VISIT SITE
  • Search
  • TOPICS
    • News
      • People & Places
      • Product Briefs
    • Projects
    • Events
    • Control
      • Central Vac
      • Energy/Power
      • HVAC/IAQ
      • Interfaces/Devices
      • Lighting
      • Motorized Shades
      • Whole House Systems
    • Audio/Video
      • Audio/Video
      • AV Accessories
      • AV Racks
      • Cabling
      • Displays
      • Furniture
      • Headphones
      • Home Theater
      • Media
      • Mounts/Lifts
      • Multiroom AV
      • Projectors/Screens
      • Speakers/Subwoofers
      • Wireless AV
    • Security
      • Access Control
      • Alarms/Sensors
      • Services/Platforms
      • Surveillance/Cameras
    • Business Support
      • Associations/Buying Groups
      • Cell Phone Boosters
      • Distributors/Reps
      • Operations
      • Recurring Revenue
      • Research
      • Sales/Marketing
      • Software Services
      • Tools/Testers
    • Networking
      • Cellular
      • Devices/Equipment
      • Wireless
      • Wired/Installation
    • Markets
      • Builders
      • Commercial
      • Design
      • Europe
      • Outdoors
      • Resimercial
      • Wellness
    • CE Pro Hub Pages
      • Savant
      • Bose
      • Inside Sound United
  • PRODUCTS
  • RESOURCES
    • Reports/Downloads
    • Buyer’s Guide
    • Webcasts
    • Podcasts
    • Integrator Jobs
    • Digital Edition
    • CE Pro-IQ
  • SUBSCRIBE
    • CEPRO PRINT EDITION
    • CEPRO DIGITAL EDITION
    • CEPRO NEWSLETTERS
    • CEDIA SHOW UPDATES
  • DISCOVER
    • Cedia Expo
      VISIT SITE
    • Commercial Integrator
      VISIT SITE
    • Security Sales
      VISIT SITE
    • Tech Decisions
      VISIT SITE
    • Campus Safety
      VISIT SITE
    • Design Well
      VISIT SITE
    • Total Tech Summit
      VISIT SITE
    • KBB Online
      VISIT SITE
    • AV-iQ
    • CE Pro-iQ
M
POPULAR SEARCHES
News
Projects
Control
Audio Video
Security
Business Support
Markets
SUBSCRIBE CEDIA EXPO CEPro-iQ
Content From Our Sponsor | Security | Uncategorized
December 16, 2021

Smart Home and Security ‘Tied at the Hip’ in the ADT of Today and Tomorrow

Lights, locks, thermostats and cameras that can be controlled from practically anywhere through a smartphone app are part of today’s professionally monitored home security solutions from ADT.
CE Pro Editors  
Article:
Content From Our Sponsor | Security | Uncategorized
December 16, 2021

Smart Home and Security ‘Tied at the Hip’ in the ADT of Today and Tomorrow

By John Roach

These and other smart devices integrate with traditional smoke and carbon monoxide detectors as well as sensors on windows and doors and near water pipes that trigger alarms and alert first responders to fires, leaks and intruders.

On the surface, the marriage of smart home features with traditional home security technologies is one of convenience, acknowledges Don Young, ADT Chief Operating Officer. A deeper look reveals why and how the combined package makes for a modern, professionally monitored smart home security solution.

For example, when a smoke alarm is triggered in an ADT monitored home, the customer’s smart home security system can know that the HVAC system is operating and shut it off to prevent circulating smoke and fueling the fire with more oxygen.

“Now, not only are you summoning first responders to help with life safety, but you’re also using the smart home interaction to mitigate the situation and assist the customer intelligently,” Young said. “The professional monitoring and smart home aspects are literally tied at the hip.”

CE Pro 2022 Product Guide

CE Pro's 2022 Product Guide showcases some of the latest and innovative solutions from manufacturers serving the custom electronics industry in a cross-section of categories.

Download the guide now!

In addition to the next generation smart home security solutions of today, ADT is investing in research and development in partnership with Google to leverage more data from smart home and security devices to feed artificial intelligence and machine learning models that will unlock an era of home security that is helpful, intuitive and predictive.

For example, ADT Chief Technology Officer Raya Sevilla envisions ambient security systems that are automatically armed when customers need them, such as when they are away from home, and unarmed when the whole household is safe and secure. To achieve this vision, ADT’s security system needs to know if there are people in the home and if so whether the people are authorized to be there. “To get to that space, it’s going to be a combination of physical hardware as well as data and machine learning and artificial intelligence,” Sevilla said.

Today and tomorrow’s platforms

Sevilla joined ADT in 2010, soon after the launch of ADT Pulse, the industry’s first smart home security platform that enables users to control their systems from nearly anywhere using a smartphone app. Today, more than 1.8 million residential and small business ADT Pulse customers can control their systems remotely through a smartphone app.

More than 1 million additional ADT customers interact with their smart home security systems through ADT Command, which launched in 2019 and includes in-home touchscreen control panels, a smartphone app, voice controls and efficient integration with third-party devices including smart locks, lighting controls, garage door openers, thermostats and dozens of other devices that use the industry standard Z-wave protocol.

Today, Sevilla’s team is building a next-generation platform that will enable ADT to achieve ambient security and other features such as video alarm verification and health monitoring systems that allow older Americans to age in place by offering remote caregivers peace of mind with alerts about skipped meals or medications or slips and falls in addition to traditional life safety emergencies such as fires and carbon monoxide.

The next-generation platform will also simplify the setup and add-ons to systems whether they are professionally installed, do-it-yourself or a hybrid method that ADT calls do-it-with-me. For example, a customer may have an ADT technician install a new system today and then work with a remote agent down the road to install add-on devices, such as an extra camera or a new smart door lock.

“Installing one piece of equipment is vastly different than installing 15 pieces of equipment, and we want to make it so simple for you to add that one piece that you don’t need to take a day off for ADT to come to your house to do it,” Sevilla said. “If you want to install it yourself, you can.”

Customer choice

Mark Reimer, ADT Vice President of Product Engineering, said the next-generation platform will also integrate with devices that are compliant with the new Matter protocol, a home automation connectivity standard that the smart home industry is moving toward, in addition to devices that are Z-wave compliant.

“It’s really about customer choice,” Reimer said. “If the customer says, you know, I really like the thermostat from this brand, I like lights from another brand and I really like ADT for security, then that’s great. With these alliances, it will all work together. You are not locked into an ecosystem.”

The caveat, he added, is that all life safety sensors must achieve the ADT stamp of approval, which requires testing at ADT’s engineering lab in Boca Raton, Fla., to ensure they function as advertised in many climate conditions and meet security and service specifications down to details such as ensuring wall mount screws are compliant with the screwdrivers ADT technicians carry in their trucks.

“A device that hasn’t met our rigorous standards will never be given the ability to turn on our alarm and dispatch first responders,” Reimer said. “We have commitments to first responders that we’re going to do everything we can to reduce false alarms. If we let just anything trigger an alarm, we’re not living up to our promise.”

False alarm reduction

ADT is also leveraging digital technology to reduce false alarms through Alarm Messenger, a cloud service that addresses the issue of unanswered phone calls that ADT monitoring agents place to customers to verify alarms prior to alerting first responders.

“When no one answers, we dispatch police, but no one is answering because that is not how we interact with our technology today and so the outcome is about a 98 percent false alarm rate in our industry,” explained Larry Folsom, ADT Vice President of Monitoring Technology.

For customers who enroll in Alarm Messenger, the service sends text messages to the customer and the customer’s emergency contacts, such as a relative, friend or neighbor, when an alarm is triggered. Recipients of the messages can verify or cancel the alarm. Today, 2.7 million ADT customers are signed up for the service, which has reduced the number of calls that go to a dispatch agent by 52 percent.

The next evolution is Alarm Messenger sessions that will include video and audio feeds – with prior customer opt-in – streamed from Google Nest devices, which will provide the customers and their emergency contacts additional context about the alarm event and thus the ability to make a more informed decision about whether first responders are required. These capabilities, noted Young, require customers to share data from their smart security devices with ADT, and to trust ADT to help protect their data to deliver more intelligent and helpful home security. “That’s something we think about every day because our customers’ trust in ADT helps us save more lives, protect more property and make the customer experience into a truly helpful and enjoyable one in their home,” Young said.

ARTICLE TOPICS

Content From Our Sponsor • Security • Uncategorized

ARTICLE TAGS

SHARE

Share On Facebook
Share On Twitter
Share On Linkedin
Share On Whatsapp
Share Via Email
Copy URL
← Previous Article Next Article →
Article Audio/VideoCommercialControlDesignEventsISELightingMarketsOutdoorsPress ReleasesProductsResimercialWellnessWhole-House Systems

KSCAPE RAIL Lighting/Audio Solution to Debut at ISE 2023

KSCAPE notes that its new model of RAIL integrates Casambi for the ultimate ‘plug-and-play’ light audio system solution.
Article Business SupportNewsSoftware/Services

Portal API Integrates with iPoint

Portal.io opens its API to other business management software solutions, and announces its first integration is with iPoint.
Article Audio/VideoCommercialControlDesignEventsISELightingMarketsOutdoorsPress ReleasesProductsResimercialWellnessWhole-House Systems

KSCAPE RAIL Lighting/Audio Solution to Debut at ISE 2023

KSCAPE notes that its new model of RAIL integrates Casambi for the ultimate ‘plug-and-play’ light audio system solution.
Article Audio/VideoDesignLightingMotorized ShadesProjectors/ScreensSpeakers/Subwoofers

Technology Has Become an Interior Design Statement All Its Own

From LED light fixtures to loudspeakers to shades, access control and keypads, to solutions used as ways to conceal technology, design was on everyone’s minds at the recent CEDIA Expo in Dallas.

SHOW NEWSLETTER

Sign Up

CE Pro

Subscribe Sign Up

Content Types

News
Products
Projects
Companies
Downloads
Webcasts
Podcasts
Events

Specials

IntegratorJobs
CEDIA EXPO
CE Pro 100
CE Pro Summit
Awards Programs

Company Info

About
Contact Us
Customer Service
Media Solutions & Advertising

Subscribe

Magazine
Newsletters
Digital Edition

Connect

Twitter
Facebook
LinkedIn
YouTube
RSS Feed

Categories

AUDIO/VIDEO
AV Accessories
AV Racks
Amplifiers/Receivers
Cabling
Displays
Furniture
Mounts/Lifts
Multiroom AV
Projector Screens
Speakers/Subwoofers
Wireless AV
CONTROL
Central Vac
Energy/Power
Interfaces/Devices
HVAC/IAQ
Lighting
Motorized Shades
Whole-House Systems
NETWORKING
Cellular
Devices/Equipment
Wireless
Wiring/Installation
SECURITY
Access Control
Alarms/Sensors
Services/Platforms
Surveillance Cameras
BUSINESS SUPPORT
Associations/Buying Groups
Distributors/Reps
Operations
Recurring Revenue
Research
Sales/Marketing
Software/Services
Tools/Testers
MARKETS
Builders
Commercial
Design
Europe
Outdoors
Wellness
FOLLOW US ON
  • Follow
  • Follow
  • Follow
  • Follow
  • Follow

© 2023 Emerald X, LLC. All Rights Reserved.

  • ABOUT
  • CAREERS
  • TERMS OF USE
  • PRIVACY POLICY