Samsung Electronics America has announced that it has earned a #1 ranking in TVs for overall customer satisfaction and #1 in home appliance service experience for the second year in row in the 2024 American Customer Satisfaction Index (ACSI) survey.
Samsung TVs also achieved #1 in ASCI’s product quality, service quality and service experience, the company points out.
Samsung research shows that 90% of TV buyers and 94% of home appliance shoppers are more likely to choose a brand known for strong customer service — a trust that Samsung boasts has been built through consistent commitment to customer care. Building on this trust, Samsung stresses that it is leading the way in designing AI-enabled products that enhance consumers’ lives, with the cutting-edge Samsung Care team ready to assist when the unexpected happens.
“We’re proud to be consistently recognized by our customers in the ACSI survey, a testament to the improvements we have made to the end-to-end customer experience,” says Mark Williams, vice president of customer care at Samsung Electronics America. “We know that when your TV or appliance isn’t working, you want it fixed quickly, the first time. That is why we’ve invested in AI and digital care innovations, best-in-class training, efficient parts distribution and expanding our Samsung Beyond Boundaries, program to provide more customers with quality care in the U.S.”
Aside from the ACSI data, the company adds that Samsung TVs also earned #1 rankings for ease of use, exterior design, and durability. From sustainability-forward packaging and improved energy efficiency to accessibility features – the TV lineup is intentionally designed to meet homeowners requirements to own your home entertainment experience.
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