TRENDnet, a Calif.-based manufacturer of networking equipment, and Domotz, a Salt Lake City-based provider of remote network management services, have entered into a partnership to allow TRENDnet's AV, security and IT customers access to TRENDnet branded network management hardware that is “powered by Domotz.”

“We're very pleased to be working with TRENDnet in bringing to market remote monitoring and management tools that will help their integrators deliver better and more cost-effective services to IT, security and AV customers,” says Clark Roundy, CEO, Domotz. “Domotz has experienced significant traction and growth in the AV integration market and this partnership with TRENDnet will allow us to better service the security and IT spaces.”

Some of the remote network management options integrators will have available to their businesses as part of the partnership include power management, alerts, network diagnostics, SNMP monitoring, automation system integration, multi-protocol and a customer-facing app.

“We are thrilled to partner with Domotz to provide a solution that allows TRENDnet dealers and resellers to enhance their level of customer service and support,” states Rod Finney, director of sales, North America, TRENDnet. “TRENDnet's customers can see an increase in profitability by utilizing remote network management and troubleshooting; this cost savings from the reduced number of onsite visits can also be passed on to the end user.”

TRENDnet adds integrators will boost their customer service while reducing service costs through Domotz's remote management platform. 

A few ways remote monitoring streamlines customer service includes being able to proactively detect and resolve network issues; remote monitoring eliminating the need to roll trucks in many cases, and it forms the foundation of new revenue opportunities through recurring monitoring packages integrators can offer their clients. 

Remote Network Monitoring: RMR or Just the Cost of Doing Business?

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