Amazon Debuts Smart Home Services, Security Package Tiers

With five different service tiers, the new home security portal’s offerings run from $240 to $840.


Amazon has launched an online portal for home security products and services, according to a news report.

The portal offers home security services and equipment along with in-person visits from Amazon consultants to advise and install the kit, TechCrunch reports. The packages are being sold in five price tiers — each at a flat fee. How’s that for market disruption in the recurring revenue-fueled alarm industry?

The least expensive Outdoor Base pack includes an Echo Dot and indoor and outdoor lighting that makes it look like someone’s home for a total price of $240.

The most expensive Smartest tier is tagged at $840 and includes an alarm siren, motion and safety sensors, a camera, a Dot, the lighting, and a video doorbell.

Related: Amazon Acquires Smart Doorbell Maker Ring for $1 Billion

Each package includes two visits from an Amazon employee who can provide consultation and assist with the installation.

Amazon's packages (compared against each other) show exactly what customers can expect from each tier. 

TechCrunch reports that in 2017, Amazon was hush-hush about its efforts to launch a version of Best Buy’s Geek Squad to offer repairs and installs of residential WiFi, smart home devices, and Alexa installations, among other hardware-related services.

However, the online retail behemoth never confirmed the endeavor at the time. That service now officially seems to be called “Smart Home Services” and it has expanded to Washington, Oregon, California, Arizona, Texas, Nevada, North Carolina, Georgia, Illinois, New Jersey, Washington D.C. and Florida.

Speaking of Best Buy, the company began to roll out a similar service last fall that sends out “In-Home Advisors” for a free smart home consultation.

In other Amazon smart home device news, Alexa will reportedly soon remember what the user has asked of her and will gain more natural conversational ability that doesn’t require the use of her name at the beginning of every command.

For all the latest news on Amazon in the security and smart home space, check out our sister publication, Security Sales & Integration