Operations

5 Reasons You Need a Ticketing System in Your Business

Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.

Oct 24, 2017

Great News for Pros: Home Automation is More Confusing than Ever

Home automation, networking and security have never been more confusing, thanks to an onslaught of DIY products like Ring Protect, Nest Secure, Amazon Echo Plus and Google Home. That's great news for smart-home pros.

Oct 20, 2017

Azione Dealers on Recruiting, Hiring and Retaining Home-Tech Employees

Leading home-technology integrators at Azione conference discuss successes and shortcomings in human resources, including hiring and developing employees.

Oct 18, 2017

How to Analyze Service Data to Improve Your Business

Call cadence, service demand spikes and remote solve rates are key metrics to help you modernize your client service operations, enhance your perceived value and increase RMR potential.

Oct 17, 2017

CEDIA Dealers Shouldn’t Trust Amazon as Smart-Home Partner, Says Industry Veteran

Smart-home pros would be 'foolhardy' to trust Amazon's intentions in launching 'Custom Home Services' for CEDIA-certified installers.

Oct 13, 2017

Amazon Details ‘Custom Home Service’ Featuring CEDIA Smart Home Pros

Amazon brings vast consumer awareness to smart home automation, along with a lead referral program and open API.

Oct 12, 2017