While vendors pour all their energy into fixing "the big ones" like dealer margins, they fail to notice customers drifting away over easy-to-fix annoyances like inconvenient office hours and out-of-date spec sheets.

Providing free round-the-clock support is taxing your business. Here’s a step-by-step guide to converting your business to a paid support model.

All those rich people who purchase smart-home systems and big TVs on Amazon ... are they "not your customers anyway" or do they just want a simple buying experience, a la Uber and Amazon?

Amy Gordon, Maverick Technical Institute’s first female graduate of its accredited low-voltage training program, cites ‘hard work’ and ‘attention to detail’ as key attributes.

Change these seven problems, from spending too much energy on social media to altering product lines, and boost sales by 30%, according to the Luxury Institute.

Capitalizing on the demand for premium services is harder than it might appear on the surface. Here’s why...