Best Buy Hits 1M Subscribers for $199 Total Tech Support Program
Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.
Jason Knott · February 28, 2019
Business Support > Recurring Revenue
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All In Recurring Revenue
A Day in the Life of a Remote Service Team
Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.
Jason Knott · January 25, 2019
OneVision Resources Announces First-Ever Dedicated Service Conference
To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.
CE Pro Editors · January 25, 2019
RMR Service Plan Success Story… in Plumbing!
San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?
Jason Knott · January 25, 2019
2019 State of the Industry Report
Let the good times continue to roll. The CE Pro 2019 State of the Industry Study shows integrators are expecting a great year.
January 15, 2019
How Osbee Conquers Complicated, High-End, Super-Custom, Home-Tech Integration Biz
While many high-end home-automation firms pivot to more predictable business models, NYC-based Osbee Industries clings to complicated super-custom, high-touch business.
Jason Knott · December 12, 2018
$9M Smart-Home Integrator Sells Biz to Employee and Top Client: Big Growth Planned
Greg Simmons and partner have sold their Las Vegas security and home-automation firm Eagle Sentry to long-time sales manager Cory Reif and top client Mark Lindsey, whose home is “the greatest showroom on Earth.”
Julie Jacobson · November 30, 2018
Should You Add Surcharge to Clients Who Pay by Credit Card?
Legal expert Ken Kirschenbaum advises integrators to be careful about adding credit card surcharges.
Jason Knott · November 20, 2018
The New AV-as-a-Service (AVaaS) Paradigm: You Might be Selling it, Without Even Knowing it
During this year’s Total Tech Summit, panelists suggested selling A/V as a service is more about talking to your customers in new ways, rather than launching something entirely new.
D. Craig MacCormack · November 14, 2018
How to Maintain Strong RMR
ConnectWise suggests developing a solid service plan and following through with it to the end to keep RMR on track.
Lisa Montgomery · October 24, 2018
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