16 Powerful Phrases to Use When Responding to Customer Service Emails

Proper tone matters. Follow these 5 key ingredients and 16 exact phrases to craft more effective emails with clients who request service/support.

Sep 01, 2016

CEDIA Rookie: Digital Butler Software Melds IP Device Discovery, Remote Monitoring, Business Mgmt

Debuting at CEDIA 2016, Digital Butler from Holistic Labs discovers IP devices on the network for remote troubleshooting and support, but also incorporates the data into a complete business suite for home-technology integrators.

Aug 16, 2016

Article OneVision

How Tracking Technicians’ Time Helps Calculate Your Hourly Labor Rates

Using time-tracking software enables integrators to determine employee utilization rate to help set your hourly rates, but integrators also need to calculate 'urgent' vs. 'normal' hours.

Jun 24, 2016

Article OneVision

How to Pick a Time-Tracking App … and Get Technicians to Use It!

3 key considerations to help you choose the right time-tracking app. Plus, what are the best ways to categorize your labor for measurable results and how do you incent installers to track their time?

Jun 09, 2016

Article OneVision

2 Big Reasons You Should Really Be Tracking Your Time (and How to Get Started)

The source of revenue is drastically different in a services vs. projects model, so cost tracking needs to be addressed differently.

May 27, 2016