Article OneVision

These Are 2 Most Important Ingredients of a Successful Service Team

Joseph Kolchinsky of OneVision Resources uncovers some of the biggest challenges involved when building out a strong client services team.

Dec 21, 2016

Recurring Revenue (RMR) for Remote Networking Monitoring: Are We There Yet?

Dealers are still trying to figure out the magic formula for earning customers’ monthly dollars (RMR), while manufacturers arm them with more networking tools and features like parental controls, cyber security and home automation.

Dec 14, 2016

Quick Response Times Pave the Way for RMR Success

When clients experience quick response time, they begin to see integrator service/support as a path of least resistance to resolving technology challenges.

Dec 14, 2016

OneVision Resources Launches 20/20 Service Collaborative Group

New OneVision 20/20 program includes manufacturers, software providers, remote systems management platform providers, service providers, and trade organizations united to improve service capabilities of integrators.

Dec 08, 2016

Ugh! How to Reduce the Stress of Service Calls During the Holiday Season

Client service issues are somehow more urgent and more stressful around the holidays. Here are three ways to simplify service calls and create a happier season for your clients, as well as for you.

Dec 07, 2016

Article OneVision

How Third-Party Service Provider OneVision Resources Takes the Guesswork Out of RMR

Considering OneVision Resources? California integrator Cantara makes a case for going third-party and offering 24/7 service and support without the headache.

Dec 06, 2016